Healthcare IT Help Desk Analyst

Platinum Dermatology Partners; Anaheim (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a Help Desk Support Agent to be the first point of contact for IT support across clinics. You will troubleshoot hardware, software, network and medical device issues to ensure clinicians stay productive and patients receive timely care.

The role emphasizes supporting EHR systems (NextGen), maintaining security per HIPAA, and assisting staff with account access, password resets, and tech best practices in a fast-paced healthcare environment.

Qualifications

• 2-3 years of technical support or help desk experience, ideally within a healthcare setting.
• Experience supporting EHR systems (such as NextGen) is highly desirable.
• Strong working knowledge of Windows OS, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP).
• Proficiency with Active Directory, VPN technologies, remote support tools, and endpoint security.
• Understanding of HIPAA compliance and handling of protected health information (PHI).
• Excellent customer service and communication skills, with a patient, professional, and empathetic approach.
• Ability to prioritize tasks and manage time effectively in a busy environment.
• Strong problem-solving abilities and keen attention to detail.

Responsibilities

• Respond promptly to IT support requests via phone, email, ticketing system, or in person, providing courteous and effective assistance.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, printers, and specialized medical devices.
• Provide support for healthcare applications and Electronic Health Record (EHR) systems, escalating more complex problems to senior team members.
• Manage user accounts, including password resets and access rights in Active Directory, email systems, and clinical applications.
• Deploy, configure, and maintain computers, mobile devices, and other peripherals in compliance with HIPAA and organizational security policies.
• Document all support activities, solutions, and follow-ups within the IT ticketing system.
• Collaborate with IT colleagues to identify trends and contribute to long-term improvements.
• Educate users on best practices for security, application use, and self-help troubleshooting.
• Participate in after-hours or on-call support rotations as required.

Skills

Help desk experience

EHR systems

Windows OS

Office 365

Networking basics

Active Directory

VPN technologies

HIPAA compliance

Customer service

Prioritization

Problem solving

PHI handling

Education

High School diploma or GED

Associate's degree in IT or related field preferred

Tools

NextGen EHR

Active Directory

Office 365

VPN technologies

Remote support tools

Job description

Platinum Dermatology Partners is seeking a Help Desk Support Agent to be the first point of contact for IT support across clinics. You will troubleshoot hardware, software, network and medical device issues to ensure clinicians stay productive and patients receive timely care.

The role emphasizes supporting EHR systems (NextGen), maintaining security per HIPAA, and assisting staff with account access, password resets, and tech best practices in a fast-paced healthcare environment.