Healthcare IT Networking Specialist – Multi-Site Expert

Epiphany Dermatology; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401k with company matching

Tuition assistance

Certification reimbursement

Job summary

Epiphany Dermatology in Austin, TX is seeking an IT Specialist (Networking) to own and improve connectivity across our clinics nationwide. You will lead hands-on networking, VPN, and telephony integrations, while providing reliable IT support in a fast-paced healthcare environment.

The ideal candidate has deep networking experience, strong problem-solving, and customer-first service. This role emphasizes production infrastructure, change management, and collaboration with Google Workspace IAM

Qualifications

• Minimum five years in IT support with multi-site and remote help desk experience.
• Hands-on production networks knowledge: TCP/IP, VLANs, switching, routing, Wi‑Fi.
• Experience diagnosing complex issues, documenting changes, and change control.
• Familiar with security fundamentals, SaaS, IAM, and cybersecurity basics.
• Willingness to travel 20–40% and located in or near Austin, TX.

Responsibilities

• Administer and troubleshoot multi-site wired and wireless networks, firewalls, switching, routing, VPN.
• Investigate outages, packet loss, Wi‑Fi issues, and clinic connectivity incidents.
• Maintain network configs, access controls, designs, docs, and changes.
• Coordinate with external partners to maintain ISP connectivity and review contracts.
• Collaborate with telephony, Google Workspace/IAM, and cybersecurity teams.
• Own reliability and improvements of assigned production tech platforms.
• Handle incidents/escalations and implement durable fixes.
• Follow standards, change approvals, and vendor escalation practices.
• Support new clinics, acquisitions, migrations as a technical contributor.

Skills

Networking

Meraki/Cisco networks

VPN

VoIP

Google Workspace

IAM

Cybersecurity

Change management

Troubleshooting

Education

Bachelor's degree in IT or related field

High school diploma or GED

Tools

Cisco Meraki

Google Workspace

Firewalls/Switches

Job description

Epiphany Dermatology in Austin, TX is seeking an IT Specialist (Networking) to own and improve connectivity across our clinics nationwide. You will lead hands-on networking, VPN, and telephony integrations, while providing reliable IT support in a fast-paced healthcare environment.

The ideal candidate has deep networking experience, strong problem-solving, and customer-first service. This role emphasizes production infrastructure, change management, and collaboration with Google Workspace IAM