Senior IT Help Desk Technician — Growth‑Driven Support

Epiphany Dermatology; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Short-term disability

Vision and dental options

401k with company match

Tuition assistance and certifications

Job summary

Epiphany Dermatology, headquartered in Austin, TX, is seeking a Senior IT Help Desk Technician to join our growing IT team. You will provide responsive, customer-focused support to Epiphany employees across the organization and help scale IT services for our network of clinics.

The role is hands-on Tier 2, balancing system administration with user support, asset management, and operational duties in a fast-paced healthcare setting.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 3–5+ years of progressive help desk/IT operations experience with Tier 2 troubleshooting.
• Strong Windows and end‑user hardware/software troubleshooting skills.
• Experience with Google Workspace, RingCentral, identity provisioning or endpoint management preferred.

Responsibilities

• Take ownership of escalated Windows, device, application, connectivity, printing and user-access issues through resolution.
• Coach and support junior technicians and help onboard new teammates.
• Handle onboarding/offboarding, account and access administration, equipment deployment and asset lifecycle tasks.
• Support Google Workspace, RingCentral and other workplace tools within established procedures.
• Provide onsite support at Austin HQ and remote support to clinics nationwide.
• Identify repeat issues and help build self-service resources and process improvements.
• Partner with IT Specialists and vendors on advanced issues and know when to elevate changes.

Skills

Customer service

Troubleshooting

On-site support

Team mentoring

Time management

Education

Associate degree in IT/CS

Tools

Google Workspace

RingCentral

Identity provisioning

Endpoint management

Job description

Epiphany Dermatology, headquartered in Austin, TX, is seeking a Senior IT Help Desk Technician to join our growing IT team. You will provide responsive, customer-focused support to Epiphany employees across the organization and help scale IT services for our network of clinics.

The role is hands-on Tier 2, balancing system administration with user support, asset management, and operational duties in a fast-paced healthcare setting.