IT Specialist

Epiphany Business Services, Llc; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Short-term disability

Mental health services

401k matching

Vision & dental

HSA & FSA

Tuition assistance

Certification reimbursement

Job summary

Epiphany Dermatology in Austin, TX seeks an IT Specialist to lead IT areas and deliver frontline support across nationwide clinics. You will partner with vendors and internal teams to keep systems reliable, secure, and scalable, while traveling 25–50% to support multi-site operations.

The role emphasizes a customer-first mindset, strong communication, and the ability to solve complex IT challenges within a healthcare environment. Residency near target cities is preferred.

Qualifications

• Customer-first approach to IT support across clinics.
• Experience supporting multiple sites and remote users.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as SME in one or more IT areas across clinics.
• Coordinate IT project updates with stakeholders.
• Attend meetings and report IT progress.
• Manage risks and issues in IT projects.
• Analyze patterns and opportunities for IT improvements.
• Build relationships with leadership, operations, providers, and clinics.
• Provide Service Desk support and queue management.
• Escalate issues per IT procedures.
• Gather hardware requirements and procurement per standards.
• Perform other duties as assigned.
• Focus areas include IT integrations during M&A, Telephony/VOIP, Networking, IAM, Cybersecurity.

Skills

Customer-first mindset

Multi-site support

Communication skills

Problem-solving

Travel willingness

Education

GED/High School Diploma

Bachelor's degree in IT or related field

Tools

Google Workspace

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Specialist

Full-time Professional Austin, TX, US

Are you looking for an incredible opportunity to join a dynamic, fast-growing dermatology services company? Epiphany Dermatology , headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.

We are looking for a service-oriented, motivated individual to join us as an IT Specialist to accomplish this mission . With ambitions to increase our reach over the next four to five years, our quickly expanding company has gone from a single site in 2015 to over a 100 dermatological clinics nationwide.

Our employees are the key to our success and we’re proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.

We are excited to grow our team with individuals who are as passionate about our patients as we are and invest a lot of time and energy in our employees’ development because we believe being a part of the Epiphany team is a career opportunity—not just another job.

What we are looking for:

A thoughtful and experienced IT Specialist who brings both technical expertise and a customer-first focus while maintaining a calm and composed demeanor. This role is a key part of our IT Team, with your time split between leading one or more specialized IT areas and providing exceptional support to teammates and clinics across the country. You’ll play a visible and trusted role in project meetings, onsite clinic visits, and new partnership integrations, working closely with vendors and internal teams to keep our systems reliable, secure, and scalable. This isn’t just a behind-the-scenes role — it’s a front-line opportunity to shape the IT experience for teammates and clinics across the country.

This individual must reside in or near Austin, TX; Dallas-Fort Worth, TX; Denver, CO; Phoenix, AZ; or Seattle, WA, with convenient access to a major airport.

If you’re energized by solving complex challenges, building meaningful relationships, and making a real impact in healthcare through IT — we want to meet you.

What you'll do:

Serve as a Subject Matter Expert (SME) within one or more specialized IT areas.

Work in close partnership with all stakeholders, ensuring smooth and efficient communication of IT project updates.

Attend project meetings and summarize progress of IT related project(s).

Manage, resolve and escape (if necessary) risks and/or issues.

Analyze and troubleshoot to identify patterns, trends, and process improvement opportunities.

Establish strong working and professional relationships with stakeholders including leadership, operations team, providers, clinic teams, and other department teams.

Provide Service Desk support and work the queue of the IT Service Desk ticketing system with prompt issue resolution.

Escalate issues to the IT Manager or Senior Director according to IT procedures.

Responsible for gathering hardware requirements and procurement according to IT standards and procedures.

Other duties as assigned.

Subject Matter Expert (SME) Focus Areas:

This designation means serving as the primary resource for planning, implementation, documentation, training, and ongoing support for the assigned area. SME responsibilities include staying current on industry trends, recommending improvements, and ensuring best practices are followed. Areas of SME focus may include, but are not limited to:

• Implementations ( IT Integrations during M&A events and new builds. )
• Telephony/VOIP
• Networking
• Identity & Access Management
• Cybersecurity

It’ll help to have/be:

Proficiency with desktop publishing software (Google Workspace / Microsoft Office).

Experience in a healthcare setting is a plus.

Ability to work with an Electronic Health Record and other related E-Systems.

Strong interpersonal skills and effective oral and written communication skills.

Detail-oriented and able to handle multiple tasks, following through to completion.

Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs.

Qualifications/Experience:

High school diploma or general education degree (GED), Bachelor’s degree in information technology or related field preferred.

Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support.

Creative troubleshooting and problem-solving skills.

Driven, energetic and ready to develop new technical skills in advancement of career track.

Demonstrates a customer-first mindset with a calm and composed demeanor.

Able to travel 25-50% (continental US).

Must reside in or near Austin, TX; Dallas-Fort Worth, TX; Denver, CO; Phoenix, AZ; or Seattle, WA, with convenient access to a major airport

Work environment and physical requirements:

Administrative office may have minimum visits to medical offices with possible exposure to procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

• We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees.
• In addition, we have great vision, dental, and supplemental insurance options.
• We also offer 401k with company matching, employee discounts, HSA and FSA, tuition assistance, certification reimbursement, and more!