IT Specialist (Networking)

Epiphany Dermatology; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401k with company matching

Tuition assistance

Certification reimbursement

Job summary

Epiphany Dermatology in Austin, TX is seeking an IT Specialist (Networking) to own and improve connectivity across our clinics nationwide. You will lead hands-on networking, VPN, and telephony integrations, while providing reliable IT support in a fast-paced healthcare environment.

The ideal candidate has deep networking experience, strong problem-solving, and customer-first service. This role emphasizes production infrastructure, change management, and collaboration with Google Workspace IAM

Qualifications

• Minimum five years in IT support with multi-site and remote help desk experience.
• Hands-on production networks knowledge: TCP/IP, VLANs, switching, routing, Wi‑Fi.
• Experience diagnosing complex issues, documenting changes, and change control.
• Familiar with security fundamentals, SaaS, IAM, and cybersecurity basics.
• Willingness to travel 20–40% and located in or near Austin, TX.

Responsibilities

• Administer and troubleshoot multi-site wired and wireless networks, firewalls, switching, routing, VPN.
• Investigate outages, packet loss, Wi‑Fi issues, and clinic connectivity incidents.
• Maintain network configs, access controls, designs, docs, and changes.
• Coordinate with external partners to maintain ISP connectivity and review contracts.
• Collaborate with telephony, Google Workspace/IAM, and cybersecurity teams.
• Own reliability and improvements of assigned production tech platforms.
• Handle incidents/escalations and implement durable fixes.
• Follow standards, change approvals, and vendor escalation practices.
• Support new clinics, acquisitions, migrations as a technical contributor.

Skills

Networking

Meraki/Cisco networks

VPN

VoIP

Google Workspace

IAM

Cybersecurity

Change management

Troubleshooting

Education

Bachelor's degree in IT or related field

High school diploma or GED

Tools

Cisco Meraki

Google Workspace

Firewalls/Switches

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Specialist (Networking)

INFORMATION TECHNOLOGY Full-time Professional Austin, TX, US

2 days ago Requisition ID: 6587

Salary Range: $70,000.00 To $80,000.00 Annually

At Epiphany Dermatology , we’re on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S. We are looking for a service-oriented, motivated individual to join us as an IT Specialist, specializing in Networking, to accomplish this mission.

If you’re energized by solving complex challenges, building meaningful relationships, and making a real impact in healthcare through IT - we want to meet you.

What we are looking for:

A thoughtful and experienced IT Specialist who brings both technical expertise and a customer-first focus while maintaining a calm and composed demeanor. This role is a key part of our IT Team, with your time split between leading one or more specialized IT areas and providing exceptional support to teammates and clinics across the country. We are hiring an IT Specialist with strong hands-on networking experience to help own and improve the connectivity that supports our clinics nationwide. This is a production infrastructure role - not primarily a project coordinator, entry-level help desk role or people-management position. You will be a key technical resource for Meraki/Cisco networks, troubleshooting, standards and change management.

The ideal candidate is a true IT utility player: a Networking subject matter expert with the versatility to support a wide range of technologies and initiatives, including telephony/VoIP, identity and access management, cybersecurity, and IT integrations.

What you'll do:

• Administer and troubleshoot multi-site wired and wireless networks, firewalls, switching, routing, WAN/ISP connectivity, VPN and secure remote access.
• Investigate outages, packet loss, Wi-Fi issues, routing/DNS/DHCP problems and recurring clinic connectivity incidents.
• Maintain network configurations, access controls, standard designs, vendor coordination, documentation and approved changes.
• Working in conjunction with external partners to maintain ISP connectivity at all sites. This includes performance and contract reviews.
• Partner with the telephony SME on voice quality and connectivity issues and support RingCentral as a secondary technical domain.
• Own the reliability, administration, documentation and improvement of assigned production technology platforms, with defined primary and backup SME coverage.
• Handle advanced incidents and escalations; find root causes, implement durable fixes and help technicians learn repeatable solutions.
• Follow and improve technical standards, change approvals, configuration documentation, monitoring and vendor escalation practices.
• Collaborate across networking, telephony, Google Workspace/ IAM, and cybersecurity according to experience and assigned responsibilities.
• Support new clinics, acquisitions, migrations and other initiatives as a technical contributor.
• Communicate clearly with clinic and corporate stakeholders and maintain a practical, service-oriented approach.
• Escalate issues to the IT Manager or Senior Director according to IT procedures.
• Responsible for gathering hardware requirements and procurement according to IT standards and procedures.
• Other duties as assigned.

It’ll help to have/be:

• Proficiency with desktop publishing software (Google Workspace / Microsoft Office).
• Experience in a healthcare setting is a plus.
• Ability to work with an Electronic Health Record and other related E-Systems.
• Strong interpersonal skills and effective oral and written communication skills.
• Detail-oriented and able to handle multiple tasks, following through to completion.
• Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs.

Qualifications/Experience:

• High school diploma or general education degree (GED), Bachelor’s degree in information technology or related field preferred.
• Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support.
• Demonstrated hands-on responsibility for production business networks, beyond basic endpoint troubleshooting.
• Working knowledge of TCP/IP, VLANs, switching, routing, Wi-Fi, DNS, DHCP, firewalls and practical network troubleshooting.
• Experience diagnosing and resolving complex issues independently, documenting changes and working within change controls..
• Broad working knowledge of endpoint, SaaS, user-access and security fundamentals; willingness to support adjacent platforms.
• Creative troubleshooting and problem-solving skills.
• Driven, energetic and ready to develop new technical skills in advancement of career track.
• Demonstrates a customer-first mindset with a calm and composed demeanor.
• Able to travel 20-40% (continental US).
• Located in Austin, TX preferably; or DFW, TX/Denver, CO/Phoenix, AZ areas.

Work environment and physical requirements:

Administrativeoffice may have minimum visits to medical offices with possible exposure to procedure/exam room and laboratory environment may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

We offer generous benefits including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. In addition, we have great vision, dental, and supplemental insurance options. We also offer 401k with company matching, employee discounts, HSA, tuition assistance, certification reimbursement, and more!