Senior IT Help Desk & Systems Support — Growth Path
Courser
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Job summary
COURSER is seeking an IT Support Services II to join our dynamic IT team. The role focuses on second-tier technical support, system administration for servers and cloud environments, and mentoring junior staff. You will diagnose complex issues across Windows, Linux, macOS, and mobile devices while ensuring excellent user service.
The position emphasizes documentation, IT projects, and proactive monitoring. A strong background in networking and ticketing systems will help you thrive in a
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 3-5 years of IT support or system administration experience, preferably in a corporate environment.
- Strong knowledge of operating systems (Windows Server, Linux, macOS) and enterprise applications.
- Experience with networking concepts (TCP/IP, DNS, DHCP, VPN).
- Familiarity with helpdesk/ticketing systems (ServiceNow, JIRA, Zendesk).
- Excellent problem-solving and communication skills for non-technical users.
Responsibilities
- Advanced Technical Support: Provide second-tier support for hardware, software, and network issues.
- System Administration: Assist in administration and management of IT systems, servers, workstations, and cloud environments.
- Troubleshooting: Diagnose and resolve complex technical issues across Windows, macOS, Linux, and mobile devices.
- User Support: Respond to service requests with strong customer service and user experience in mind.
- Documentation: Maintain thorough documentation of IT processes and configurations for knowledge sharing.
- Mentorship: Assist in training and mentoring junior IT staff.
Skills
Education
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Job description
COURSER is seeking an IT Support Services II to join our dynamic IT team. The role focuses on second-tier technical support, system administration for servers and cloud environments, and mentoring junior staff. You will diagnose complex issues across Windows, Linux, macOS, and mobile devices while ensuring excellent user service.
The position emphasizes documentation, IT projects, and proactive monitoring. A strong background in networking and ticketing systems will help you thrive in a
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