Senior Tier III IT Support Specialist

Courser; Sheboygan Falls (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits package

401k match

Unlimited vacation time

Paid sick time

Holidays including Birthday

Lifestyle reimbursement

Education/certification reimbursement

Learning and development

Job summary

Courser is seeking an IT Support Services III-Help Desk to provide expert technical support across systems and platforms. The role requires troubleshooting complex issues, mentoring junior staff, and collaborating with IT teams to ensure efficient operations for clients.

The ideal candidate has 5+ years in IT support, strong Windows/Linux/macOS knowledge, and experience with ConnectWise, ServiceNow, and cloud services. This is a full-time on-site role with a competitive benefits package.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience.
• 5+ years of IT support or system administration experience.
• Strong knowledge of Windows, Linux, and macOS operating systems.
• Experience with networking concepts: TCP/IP, DNS, DHCP, VPN.
• Proficiency with helpdesk systems: ConnectWise, ServiceNow, JIRA, Zendesk.

Responsibilities

• Provide tier III support for complex application, hardware, and networking issues.
• Diagnose issues, implement solutions, and address root causes to prevent recurrence.
• Assist in management and administration of IT systems including servers, databases, and cloud services.
• Offer high-level support to end-users with guidance and training on IT systems.
• Maintain documentation of procedures, troubleshooting steps, and solutions for knowledge base.
• Collaborate on IT projects such as upgrades, deployments, and infrastructure enhancements.
• Mentor and support junior IT staff to develop skills.
• Monitor system performance and security; proactively identify issues.
• Participate in incident response and address security incidents accordingly.
• Work with network, security, and application teams to ensure seamless service.

Skills

Advanced troubleshooting

Clear communication

Independent work

Mentoring juniors

Networking concepts

Education

Bachelor’s degree in CS/IT or related field

Equivalent experience

Tools

ConnectWise

ServiceNow

JIRA

Zendesk

VMware/Hyper-V

Job description

Courser is seeking an IT Support Services III-Help Desk to provide expert technical support across systems and platforms. The role requires troubleshooting complex issues, mentoring junior staff, and collaborating with IT teams to ensure efficient operations for clients.

The ideal candidate has 5+ years in IT support, strong Windows/Linux/macOS knowledge, and experience with ConnectWise, ServiceNow, and cloud services. This is a full-time on-site role with a competitive benefits package.