Senior IT Support Specialist & Systems Admin

Transitions Group; Lafayette (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Flexible PTO

Floating holidays

Gym reimbursement

Amazon Prime reimbursement

Volunteer time

Parental leave

Paid certifications

Learning & development

Job summary

COURSER is seeking an IT Support Services II-Help Desk to join our dynamic IT team in Lafayette, LA. You will provide second-tier technical support for hardware, software, and networking issues, while mentoring junior staff and contributing to IT projects.

The ideal candidate will have 3–5 years in IT support or system administration, strong OS and networking knowledge, and experience with ServiceNow, JIRA, Zendesk, and ConnectWise.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• 3-5 years of experience in IT support or system administration.
• Strong knowledge of Windows Server, Linux, macOS and enterprise applications.
• Experience with networking concepts: TCP/IP, DNS, DHCP, and VPN configurations.
• Familiarity with helpdesk systems: ServiceNow, JIRA, Zendesk.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

Responsibilities

• Provide second-tier support for hardware, software, and network-related issues.
• Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
• Diagnose and resolve complex technical issues across Windows, macOS, Linux, and mobile devices.
• Respond to service requests from users, providing exceptional customer service.
• Maintain comprehensive documentation of IT support processes, troubleshooting steps, and configurations.
• Mentor junior IT support staff and share best practices.
• Participate in IT projects such as software deployments, system upgrades, and network enhancements.
• Monitor IT systems and networks for performance and security, proactively identifying issues.
• Manage user accounts, permissions, and access rights within various systems.
• Track and report on incident trends, root causes and resolutions to improve IT services.

Skills

Problem solving

Communication

Troubleshooting

Mentorship

Education

Bachelor’s degree in Computer Science or IT

Tools

ConnectWise

ServiceNow

JIRA

Zendesk

Job description

COURSER is seeking an IT Support Services II-Help Desk to join our dynamic IT team in Lafayette, LA. You will provide second-tier technical support for hardware, software, and networking issues, while mentoring junior staff and contributing to IT projects.

The ideal candidate will have 3–5 years in IT support or system administration, strong OS and networking knowledge, and experience with ServiceNow, JIRA, Zendesk, and ConnectWise.