Senior IT Support Specialist — Tier III Help Desk
Palmetto Technology Group (PTG)
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Benefits offered by this job
Job summary
Courser in the United States seeks an experienced IT Support Services III-Help Desk professional to deliver advanced technical support across applications, servers, and networks. You will troubleshoot complex issues, mentor junior staff, and collaborate with security and operations teams to keep systems secure and reliable.
You will work on high‑impact projects, maintain thorough documentation, and contribute to engineering efforts that improve incident response and service quality for our
Qualifications
- Bachelor’s degree or equivalent experience.
- 5+ years in IT support or system administration.
- Strong OS and networking knowledge across Windows, Linux, macOS.
- Experience with ticketing systems such as ConnectWise, ServiceNow, JIRA, or Zendesk.
Responsibilities
- Provide tier III support for complex application, hardware, and networking issues across clients.
- Diagnose issues and implement solutions to prevent recurrence.
- Assist in administration of IT systems, servers, databases, and cloud services.
- Offer high-level guidance and training to end users to improve IT literacy.
Skills
Education
Tools
Job description
Courser in the United States seeks an experienced IT Support Services III-Help Desk professional to deliver advanced technical support across applications, servers, and networks. You will troubleshoot complex issues, mentor junior staff, and collaborate with security and operations teams to keep systems secure and reliable.
You will work on high‑impact projects, maintain thorough documentation, and contribute to engineering efforts that improve incident response and service quality for our
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