Senior Help Desk Technician II — ITIL-Driven Enterprise Support

CGS Federal (Contact Government Services); Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of Holidays

Job summary

A government contractor is seeking a Senior Help Desk Technician in Atlanta to provide Level 1 & 2 support for senior management, attorneys and staff. Ideal candidates will have experience in Adobe Connect, ITIL Foundations certification is favorable, and experience in Change Management is a plus. The role includes responsibilities like hardware support, user training, and maintaining IT inventories. Competitive benefits include health, dental, vision, and a 401k plan.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification is beneficial.
• Change Management experience is advantageous.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services to end users.
• Support hardware and software installations.
• Produce proactive reports and service level reporting.
• Provide desk-side training for new employees.
• Set up and support conference and training rooms.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases for tracking purposes

Conduct and maintain accountable IT inventories

Desk-side training

Submit weekly status reports

Job description

A government contractor is seeking a Senior Help Desk Technician in Atlanta to provide Level 1 & 2 support for senior management, attorneys and staff. Ideal candidates will have experience in Adobe Connect, ITIL Foundations certification is favorable, and experience in Change Management is a plus. The role includes responsibilities like hardware support, user training, and maintaining IT inventories. Competitive benefits include health, dental, vision, and a 401k plan.