Hybrid IT Helpdesk Technician – Fast, Reliable Support

Thales Defense & Security, Inc.; Clarksburg (MD); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Yearly incentive

Medical insurance

401(k) program

Tuition reimbursement

Paid wellness, vacation, and holiday

Parental leave

9/80 schedule

Hybrid work environment

Job summary

Thales Defense & Security, Inc. in Clarksburg, MD seeks an IT Helpdesk Support Technician to provide frontline technical support for end users, troubleshoot hardware and software issues, and log tickets via the Help Desk system. The role requires US citizenship and the ability to obtain US Secret security clearance.

Hybrid work arrangement with occasional travel to site locations. Candidates should have an associate degree or equivalent IT experience, knowledge of Windows 7/10 and MS Office, and

Qualifications

• U.S. Citizenship required with ability to obtain US Secret clearance.
• Associates degree or 0–2 years IT/helpdesk experience.
• Knowledge of MS Windows 7/10 Operating Systems.
• Knowledge of MS Office applications.
• Experience with Help Desk ticketing software.
• Strong communication and time-management skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Troubleshoot computer system problems and provide solutions via phone support.
• Follow policies to provide quality support through the Help Desk.
• Log and document all issues, follow-ups, and resolutions.
• Identify concerns and escalate to Level III when needed.
• Collaborate with senior engineers on complex issues.
• Utilize knowledge bases to locate solutions and train others.

Skills

Communication skills

Time management

Multi-tasking

Customer support

English fluency

Education

Associates degree or equivalent experience

Tools

MS Windows 7/10

MS Office

Help Desk software

Active Directory (basic)

Job description

Thales Defense & Security, Inc. in Clarksburg, MD seeks an IT Helpdesk Support Technician to provide frontline technical support for end users, troubleshoot hardware and software issues, and log tickets via the Help Desk system. The role requires US citizenship and the ability to obtain US Secret security clearance.

Hybrid work arrangement with occasional travel to site locations. Candidates should have an associate degree or equivalent IT experience, knowledge of Windows 7/10 and MS Office, and