Senior IT Help Desk & Security Remediation Lead

Fortegra; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Fortegra in Jacksonville, FL is seeking a Senior Help Desk Technician to deliver comprehensive end-user IT support across the organization. You will own incident resolution, assist with security remediation, vulnerability management, and IT compliance tasks while maintaining clear communication with technical teams and executive users.

The role includes on-call evenings/weekends, remote support to regional offices, and participation in projects such as system migrations and software upgrades to

Qualifications

• Experience delivering end-user IT support across hardware, software, and network issues.
• Experience with security remediation, vulnerability management, and IT compliance tasks.
• Strong communication skills for executive and technical audiences.

Responsibilities

• Provide comprehensive technical support and incident resolution to end users.
• Support regional offices, remote users, and future expansion sites.
• Lead and assist in security remediation and audits.
• Support servers and applications used by the help desk team.

Skills

Remote management

Image deployment

Security remediation

Active Directory

Office 365

VPN administration

Tools

ManageEngine Service Desk Plus

Duo MFA

NinjaOne

FortiClient VPN

Active Directory

Office 365

Job description

Fortegra in Jacksonville, FL is seeking a Senior Help Desk Technician to deliver comprehensive end-user IT support across the organization. You will own incident resolution, assist with security remediation, vulnerability management, and IT compliance tasks while maintaining clear communication with technical teams and executive users.

The role includes on-call evenings/weekends, remote support to regional offices, and participation in projects such as system migrations and software upgrades to