Senior Product Support Specialist - Remote

FIS Management Services LLC; Jacksonville (FL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

FIS Management Services, LLC is seeking a Senior Product Support Representative in Jacksonville, FL to administer product requirements and ensure client satisfaction with FIS software products. You will provide in-depth support, resolve inquiries, and document recurring issues for quality programs.

Responsibilities include handling inquiries by phone, email, or chat; troubleshooting software and integration issues; and reproducing client scenarios in test environments to support process

Qualifications

• Bachelor’s degree or foreign equivalent in Business Administration, Finance, or related field.
• Six years of progressively responsible experience in product support, APIs, and enterprise systems.
• Experience integrating Quantum Treasury, Echos Swift Service Bureau, and Trax solutions; API troubleshooting and log analysis.

Responsibilities

• Provide in‑depth product support to FIS clients by resolving inquiries.
• Respond to customer product inquiries via telephone, email, or chat sessions.
• Troubleshoot malfunctioning software and applications and recommend corrective action.
• Document issues and reproduce client problems in test environments for QA.

Skills

Product support

API troubleshooting

SQL queries

Interpersonal skills

Education

Bachelor's degree in Business Administration/Finance

Tools

SQL

Oracle

ODBC

Crystal Reports

Job description

FIS Management Services, LLC is seeking a Senior Product Support Representative in Jacksonville, FL to administer product requirements and ensure client satisfaction with FIS software products. You will provide in-depth support, resolve inquiries, and document recurring issues for quality programs.

Responsibilities include handling inquiries by phone, email, or chat; troubleshooting software and integration issues; and reproducing client scenarios in test environments to support process