IT Specialist – On-Site Support (Jacksonville, FL)

UES; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

UES seeks an IT Specialist to support and maintain our Florida region technology infrastructure from the Jacksonville office. You will troubleshoot hardware and software issues, handle end-user support, and assist with system upgrades to ensure continuous operations.

The role requires a service-oriented mindset, strong troubleshooting skills, and the ability to manage multiple priorities in a fast-paced environment. This is a 100% in-office position based in Jacksonville, FL.

Qualifications

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience.
• 2+ years of IT support or a related technical role.
• Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
• Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and respond to user needs in a timely manner

Responsibilities

• User Support: Provide Tier 2-3 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Florida region.
• System Maintenance: Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches
• Operations & Logistics: Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets
• Compliance & Security: Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment
• Collaboration & Escalation: Work closely with the national IT team on special projects and elevate complex technical issues to senior staff or vendors when necessary
• Continuous Learning: Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations

Skills

IT support

Windows & Mac

Networking basics

Ticketing systems

Troubleshooting

Communication skills

Education

Associate/Bachelor degree in Information Systems/Computer Science

Tools

IT asset management tools

Ticketing systems

Job description

UES seeks an IT Specialist to support and maintain our Florida region technology infrastructure from the Jacksonville office. You will troubleshoot hardware and software issues, handle end-user support, and assist with system upgrades to ensure continuous operations.

The role requires a service-oriented mindset, strong troubleshooting skills, and the ability to manage multiple priorities in a fast-paced environment. This is a 100% in-office position based in Jacksonville, FL.