Senior IT Help Desk Lead Public Sector Support

son; Lincoln (NE); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

Retirement plan

Job summary

State of Nebraska seeks an IT Help Desk Coordinator Senior to provide front-line technical support to users via phone and email, create and manage Service Desk tickets, and perform Level 1 troubleshooting for hardware and software. The role focuses on user authentication, connectivity issues, and office IT services within a public sector environment.

The position requires a two-year post-secondary IT education and at least two years of related experience, with knowledge of ITIL concepts and

Qualifications

• Two year post high school degree or equivalent vocational/technical training in computer science, data processing operations, information technology, management information systems, network or telecommunications systems, AND two years of experience.

Responsibilities

• Provides basic technical support and fulfil Service Desk requests primarily via phone and e-mail communications.
• Creates, manages, resolves, and elevates Service Desk tickets.
• Supports personal computers, devices, and associated peripherals.

Skills

Customer service

Technical support

Troubleshooting

Communication

ITIL knowledge

Education

Two year post high school degree

Job description

State of Nebraska seeks an IT Help Desk Coordinator Senior to provide front-line technical support to users via phone and email, create and manage Service Desk tickets, and perform Level 1 troubleshooting for hardware and software. The role focuses on user authentication, connectivity issues, and office IT services within a public sector environment.

The position requires a two-year post-secondary IT education and at least two years of related experience, with knowledge of ITIL concepts and