Senior IT Help Desk — 2nd Shift (Warehouse Tech)

ID Logistics US; Ocala (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Performance-based bonus

Job summary

ID Logistics US in Ocala, FL, is seeking a Sr. Help Desk Support Technician to maintain and support computer systems and networks in a warehouse environment.

The role focuses on troubleshooting, automation support, and ensuring secure, efficient IT operations in a 3PL setting. The candidate should have 3+ years of end-user IT support, Windows/Microsoft Server experience, and a proactive approach to optimizing warehouse technology.

Qualifications

• High school diploma or equivalent with relevant work experience.
• 3+ years of end-user support experience.
• 1+ year of IT support experience.
• Proficiency in Windows 10 and Microsoft Server, Microsoft Office.
• Strong troubleshooting and analytical skills.
• Ability to participate in on-call support 24/7.

Responsibilities

• Develop and maintain local networks to optimize performance.
• Perform system troubleshooting and analysis of warehouse operational equipment and systems.
• Develop strategies for short- and long-term goals to meet warehouse operations expectations.
• Support PowerShell scripting/automation.
• Own the relationship between technical operations and production operations.
• Package software installations on multiple computers.
• Ensure security and privacy of networks and computer systems.
• Troubleshoot to diagnose and resolve problems.
• Set up workstations with necessary peripherals (routers, printers, etc.).
• Check hardware (HDD, mice, keyboards) for functionality.
• Install and configure software per specifications.
• Provide orientation on new software and equipment.
• Maintain records/logs of repairs and maintenance schedules.
• Follow GMPs and report noncompliance when observed.
• Observe company safety rules and assist in enforcement.

Skills

End-user support

IT support

Windows 10

TCP/IP networking

VPN technologies

Data backup

Network monitoring

Troubleshooting

On-call support

Analytical thinking

Education

High school diploma

Tools

PowerShell

Microsoft Windows Server

Microsoft Office Suite

Job description

ID Logistics US in Ocala, FL, is seeking a Sr. Help Desk Support Technician to maintain and support computer systems and networks in a warehouse environment.

The role focuses on troubleshooting, automation support, and ensuring secure, efficient IT operations in a 3PL setting. The candidate should have 3+ years of end-user IT support, Windows/Microsoft Server experience, and a proactive approach to optimizing warehouse technology.