Senior IT Desktop Services Specialist — Enterprise Support

STR; Woburn (MA); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Generous paid time off

Fitness reimbursement

Career growth opportunities

401(k) company match and profit sharing

Job summary

A leading technology company in Woburn, MA is looking for a Senior IT Support Specialist to join their team. This role emphasizes diagnosing and troubleshooting advanced technical issues and delivering exceptional customer support to local and remote staff. Candidates should have a minimum of 5 years of enterprise IT support experience and a strong knowledge of enterprise software, with relevant certifications preferred. The company promotes a supportive work environment and offers generous perks, flexible schedules, and a competitive salary ranging from $82,000 to $103,000.

Qualifications

• Minimum 5 years of enterprise IT support experience in a multi-platform environment.
• Ability to obtain a USG Security Clearance.
• Strong knowledge of Active Directory administration including Group Policy.

Responsibilities

• Diagnose and troubleshoot hardware, software, and network issues.
• Manage daily workload addressing incoming tickets in ServiceNow.
• Document solutions in the IT knowledge base.

Skills

Advanced proficiency with Windows 10/11

Strong knowledge of enterprise software including Microsoft 365

Strong analytical and diagnostic skills

Education

High School Diploma or equivalent

Tools

ServiceNow

VMware

Matlab

Job description

A leading technology company in Woburn, MA is looking for a Senior IT Support Specialist to join their team. This role emphasizes diagnosing and troubleshooting advanced technical issues and delivering exceptional customer support to local and remote staff. Candidates should have a minimum of 5 years of enterprise IT support experience and a strong knowledge of enterprise software, with relevant certifications preferred. The company promotes a supportive work environment and offers generous perks, flexible schedules, and a competitive salary ranging from $82,000 to $103,000.