Senior IT Desktop Services Specialist — Enterprise Support

STR

Woburn (MA)

On-site

USD 82,000 - 103,000

Full time

14 days+
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Benefits offered by this job

Generous paid time off
Fitness reimbursement
Career growth opportunities
401(k) company match and profit sharing

Job summary

A leading technology company in Woburn, MA is looking for a Senior IT Support Specialist to join their team. This role emphasizes diagnosing and troubleshooting advanced technical issues and delivering exceptional customer support to local and remote staff. Candidates should have a minimum of 5 years of enterprise IT support experience and a strong knowledge of enterprise software, with relevant certifications preferred. The company promotes a supportive work environment and offers generous perks, flexible schedules, and a competitive salary ranging from $82,000 to $103,000.

Qualifications

  • Minimum 5 years of enterprise IT support experience in a multi-platform environment.
  • Ability to obtain a USG Security Clearance.
  • Strong knowledge of Active Directory administration including Group Policy.

Responsibilities

  • Diagnose and troubleshoot hardware, software, and network issues.
  • Manage daily workload addressing incoming tickets in ServiceNow.
  • Document solutions in the IT knowledge base.

Skills

Advanced proficiency with Windows 10/11
Strong knowledge of enterprise software including Microsoft 365
Strong analytical and diagnostic skills

Education

High School Diploma or equivalent

Tools

ServiceNow
VMware
Matlab

Job description

A leading technology company in Woburn, MA is looking for a Senior IT Support Specialist to join their team. This role emphasizes diagnosing and troubleshooting advanced technical issues and delivering exceptional customer support to local and remote staff. Candidates should have a minimum of 5 years of enterprise IT support experience and a strong knowledge of enterprise software, with relevant certifications preferred. The company promotes a supportive work environment and offers generous perks, flexible schedules, and a competitive salary ranging from $82,000 to $103,000.
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