ServiceNow Process Transformation Consultant

iTech AG; Arlington (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A consulting firm in Virginia is seeking a ServiceNow Business Process Consultant to support federal customer engagements. The role involves leading process discovery, analysis, and optimization, translating business needs into actionable designs. Ideal candidates possess strong business analysis skills and significant ServiceNow experience, with a focus on delivering practical solutions. Education includes a relevant bachelor’s degree and ServiceNow certification. This position emphasizes effective communication and collaboration with stakeholders.

Qualifications

• 3+ years of experience in business process consulting, business analysis, or process design.
• Hands-on experience with ServiceNow implementations, ideally in federal or large enterprise environments.
• Strong understanding of requirements gathering, process mapping, facilitation, and documentation.

Responsibilities

• Lead process discovery, analysis, and optimization sessions.
• Facilitate workshops to assess current-state processes and identify pain points.
• Translate business needs into clear process definitions and user stories.

Skills

Business process consulting

ServiceNow experience

Workshop facilitation

Communication skills

Education

Bachelor’s degree in business administration, IT, or related field

ServiceNow Certified Systems Administrator (CSA)

Tools

ServiceNow

Job description

A consulting firm in Virginia is seeking a ServiceNow Business Process Consultant to support federal customer engagements. The role involves leading process discovery, analysis, and optimization, translating business needs into actionable designs. Ideal candidates possess strong business analysis skills and significant ServiceNow experience, with a focus on delivering practical solutions. Education includes a relevant bachelor’s degree and ServiceNow certification. This position emphasizes effective communication and collaboration with stakeholders.