Business Analyst

VIVA USA Inc; Spartanburg (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

VIVA USA Inc in Spartanburg, SC seeks a seasoned Business Analyst to lead discovery and analysis for the Documentation Recovery initiative. You will inventory existing documentation, interview SMEs, and map current‑state processes to create structured inputs for the Technical Writer and IT leadership.

This onsite role supports cybersecurity, operational continuity, knowledge transfer, disaster recovery, and governance, requiring strong elicitation, stakeholder management, and collaboration with

Qualifications

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and client stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect client operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

Skills

Business analysis

Requirements elicitation

Stakeholder management

MS 365 proficiency

Process mapping

Education

Bachelor's degree in Information Technology, Information Systems, or Business

Tools

Microsoft Visio

Microsoft 365

SharePoint

Job description

Fully Onsite - light travel to County offices and facilities throughout Spartanburg County.

SCOPE OF THE PROJECT

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key client stakeholders, the BA will inventory and assess existing documentation, interview subject‑matter experts, document current‑state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long‑term documentation governance.

DAILY DUTIES / RESPONSIBILITIES

• Lead discovery sessions, interviews, and workshops with IT teams and client stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current‑state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect client operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE)

• 1. 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• 2. Strong requirements elicitation, interviewing, facilitation, and stakeholder‑management skills.
• 3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• 4. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• 7. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE)

• 1. Experience with documentation recovery, IT operational maturity, knowledge‑management, or process‑standardization initiatives.
• 2. Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service‑management processes.
• 3. Experience with SharePoint‑based documentation repositories and governance.
• 4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• 5. Government or other highly regulated environment experience.

REQUIRED EDUCATION/CERTIFICATIONS

Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.

PREFERRED EDUCATION/CERTIFICATIONS

CBAP, CCBA, PMI‑PBA, PMP, ITIL Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products.

ADDTIIONAL SKILLS & DUTIES

• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Notes

Fully Onsite - light travel to client offices and facilities.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.