IT Business Analyst-W2 ONLY

United Global Technologies, Inc.; Spartanburg, Northern (SC, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

United Global Technologies, Inc. is seeking a seasoned Business Analyst to lead discovery and analysis for the Documentation Recovery initiative.

Based onsite in Spartanburg, SC, you will inventory documentation, interview SMEs, map current processes, and draft structured inputs for the Technical Writer and IT leadership. The role supports cybersecurity, continuity, knowledge transfer, and governance across IT services.

Qualifications

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365 including Word, Excel, PowerPoint, Teams, SharePoint, and related tools.
• Strong proficiency with Microsoft Visio for process mapping and diagrams.
• Experience with infrastructure, applications, service delivery, cybersecurity, or IT disciplines.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and stakeholders.
• Inventory existing technical, operational, security, system, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, and dependencies.
• Create process maps, workflow diagrams, data/process flows using Visio and 365 tools.
• Identify documentation gaps and opportunities for standardization and governance.
• Gather, validate, and prioritize requirements for SOPs, runbooks, and knowledge artifacts.
• Translate SME knowledge into structured source material and coordinate with the Technical Writer.
• Facilitate review sessions to ensure accurate reflection of operations.
• Maintain a documentation backlog, status, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, and repository organization.

Skills

Requirements elicitation

Interviewing

Facilitation

Stakeholder management

Microsoft 365 proficiency

Visio process mapping

Education

Bachelor's degree in IT/IS/Business

Equivalent relevant professional experience

CBAP/CCBA/PMI-PBA ITIL certifications (preferred)

Tools

Microsoft 365

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

SharePoint

Visio

Job description

W-2 ONLY NO SUBS NO SPONSORSHIP

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

Work Location: Fully Onsite - light travel to local offices and facilities throughout our area.

Candidate Location: Candidate MUST be a SC resident or willing to commute or relocate to SC prior to starting the role at their own expense.

Information Technologies division is building a unified, service-oriented technology organization focused on reliability, cybersecurity, collaboration, and excellent public service. This engagement offers the opportunity to work directly with IT leaders and subject-matter experts, help establish durable standards and documentation practices, and produce work that will materially improve the operational resilience and ability to serve employees and citizens.

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key stakeholders, the BA will inventory and assess existing documentation, interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

DAILY DUTIES / RESPONSIBILITIES:

• Lead discovery sessions, interviews, and workshops with IT teams and stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. 10+ years of demonstrated business analysis experience in complex IT or technology environments.

2. Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.

3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.

4. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.

5. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.

2. Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.

3. Experience with SharePoint-based documentation repositories and governance.

4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.

5. Government or other highly regulated environment experience.

REQUIRED EDUCATION/CERTIFICATIONS:

Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.

PREFERRED EDUCATION/CERTIFICATIONS:

CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products.