Business Analyst - Advanced

Zohorecruit; West Columbia (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Spartanburg County Information Technologies in West Columbia, SC is seeking a Business Analyst - Advanced for a 12-month contract to lead the Documentation Recovery initiative. You will inventory and assess existing documentation, interview SMEs, and map current-state processes to support cybersecurity, resilience, and governance.

You will translate SME knowledge into structured artifacts and collaborate with a Technical Writer and IT leadership, maintaining a backlog and enforcing standards

Qualifications

• Must have 10+ years of business analysis experience in complex IT or technology.
• Proficiency with Microsoft 365 apps and Visio for diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or IT disciplines.

Responsibilities

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, and recovery documentation.
• Analyze current-state processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices using Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, and repository organization.

Skills

Business analysis experience 10+ yrs

Requirements elicitation

MS 365 proficiency

Visio process mapping

SME collaboration IT

Documentation recovery

SharePoint governance

IT security frameworks

Govt/regulatory context

Education

Bachelor's degree in IT/IS/Business

Job description

West Columbia, United States

• Actual Job Title Business Analyst - Advanced
• Job Type FT Contract
• Contract duration 1 year
• Date Opened 10/05/2026
• Target Date 10/12/2026
• City West Columbia
• State/Province South Carolina
• Country United States
• Assigned Recruiter(s) Ananth Vegiraju
• Number of Positions 1

Job Description

Spartanburg County Information Technologies is building a unified, service-oriented technology organization focused on

reliability, cybersecurity, collaboration, and excellent public service. This engagement offers the opportunity to work directly

with IT leaders and subject-matter experts, help establish durable standards and documentation practices, and produce work

that will materially improve the County's operational resilience and ability to serve employees and citizens.

WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?

New contract role supporting the County's Cybersecurity Program and Documentation Recovery initiative. The position is

being added to address documentation gaps, reduce reliance on institutional knowledge, improve operational resilience, and

establish repeatable, maintainable documentation. Initial term is 12 months, full-time (approximately 40 hours per week), with

SCOPE OF THE PROJECT:

The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across

Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation,

interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and

process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. The work will support

cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.

DAILY DUTIES / RESPONSIBILITIES:

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 1. 10+ years of demonstrated business analysis experience in complex IT or technology
• 2. Strong requirements elicitation, interviewing, facilitation, and stakeholder-
• 3. Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• 4. Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• 7. Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 1. Experience with documentation recovery, IT operational maturity, knowledge-management, or process-infrastructure, disaster recovery, business continuity, or IT service-management processes.
• 3. Experience with SharePoint-based documentation repositories and governance.
• 4. Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• 5. Government or other highly regulated

REQUIRED EDUCATION/CERTIFICATIONS:

Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience. Demonstrated experience and quality of prior work are more important than a specific certification.

PREFERRED EDUCATION/CERTIFICATIONS:

Foundation, or comparable professional certification. Certifications are preferred but will not substitute for demonstrated experience and strong work products.

Resume and work-product/portfolio review followed by one panel interview with IT leadership and key subject-matter experts. Candidates should provide sanitized examples of prior business-analysis deliverables such as process maps, workflow matrices, or comparable artifacts. Portfolio quality and the candidate's ability to explain how the work was developed will be important selection factors.

ADDTIIONAL SKILLS & DUTIES:

• -Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts. and analytical skills.
• -Ability to manage multiple workstreams, priorities, dependencies, and deliverables