Business Analyst

HTC Global Services; Columbia (SC); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

HTC Global Services is seeking a Senior IT Business Analyst to drive process discovery, documentation recovery, and governance for a cybersecurity-focused initiative in Columbia, SC. You will partner with IT leaders and stakeholders to uncover undocumented processes and translate them into structured SOPs, runbooks, and knowledge artifacts.

You'll lead workshops, map processes in Visio, organize backlogs, and collaborate with a Technical Writer to standardize documentation across multiple

Qualifications

• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.

Responsabilités

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate subject-matter-expert knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
• Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Connaissances

Business analysis

Stakeholder management

Requirements elicitation

Communication

Formation

Bachelor's degree in IT/IS/Business

Outils

Microsoft Visio

Microsoft 365

SharePoint

Description du poste

Job Description

Job Title: Senior IT Business Analyst - Process & Documentation

Position Overview

This is an opportunity for an experienced IT Business Analyst to support a major documentation recovery and cybersecurity-focused initiative. The role will work directly with IT leaders, technical subject‑matter experts, and County stakeholders to uncover undocumented processes and institutional knowledge, assess current‑state operations, identify gaps, and turn findings into structured, maintainable documentation inputs.

The work will contribute to cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long‑term documentation governance.

What You’ll Do

• Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
• Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
• Analyze and document current‑state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
• Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
• Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
• Translate subject‑matter‑expert knowledge into clear, structured source material and collaborate closely with the Technical Writer.
• Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
• Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
• Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
• Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Required Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
• 10+ years of demonstrated business analysis experience in complex IT or technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder‑management skills.
• Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
• Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.

Preferred Qualifications

• Experience with documentation recovery, IT operational maturity, knowledge‑management, or process‑standardization initiatives.
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service‑management processes.
• Experience with SharePoint‑based documentation repositories and governance.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government or other highly regulated environment experience.
• CBAP, CCBA, PMI‑PBA, PMP, ITIL Foundation, or comparable professional certification.

Interview Process

The selection process includes a resume and work‑product/portfolio review followed by one panel interview with IT leadership and key subject‑matter experts.

Candidates should be prepared to provide sanitized examples of prior business‑analysis deliverables such as:

• Process maps
• Workflow diagrams
• Requirements documents
• Current‑state assessments
• Inventories
• Matrices
• Comparable business‑analysis artifacts

Portfolio quality and the candidate's ability to explain how the work was developed will be important selection factors.

What Makes HTC a Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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