Senior IT & AV Solutions Lead

Lone Star College; Magnolia (TX); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Lone Star College–Magnolia Center is seeking an Advanced Technology Specialist to troubleshoot and resolve audio/visual, PC, and server issues, coordinating vendor-led projects from start to finish. You will train staff, document solutions, and deliver excellent customer service across campus IT support teams.

In this role you will work with OTS developers to improve end-user experiences, manage tickets, and contribute to standard setting and process improvements within the IT department.

Competenze

• Experience troubleshooting AV, PC, and server technologies.
• Ability to explain technical topics to non-technical users.
• Strong customer service orientation and communication skills.

Mansioni

• Act as lead for elevated issues and mitigate complex problems in PC Desktop/AV areas.
• Collaborate with OTS developers to improve end-user experience.
• Research products, manage vendor engagements, and control material budgets.
• Consult with customers to diagnose and implement practical solutions.
• Maintain updated knowledge of PC Desktop/AV systems as SME.
• Develop improvements to enhance team performance and service quality.
• Manage personal work tickets and departmental queue.
• May manage projects within or across teams.

Conoscenze

Windows OS

Mac OS

Customer service

Technical communication

Problem solving

Strumenti

AV systems

PC/Desktop hardware

Networking basics

Descrizione del lavoro

Lone Star College–Magnolia Center is seeking an Advanced Technology Specialist to troubleshoot and resolve audio/visual, PC, and server issues, coordinating vendor-led projects from start to finish. You will train staff, document solutions, and deliver excellent customer service across campus IT support teams.

In this role you will work with OTS developers to improve end-user experiences, manage tickets, and contribute to standard setting and process improvements within the IT department.