Advanced Technology Specialist

Lone Star College; Magnolia (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Lone Star College–Magnolia Center is seeking an Advanced Technology Specialist to troubleshoot and resolve audio/visual, PC, and server issues, coordinating vendor-led projects from start to finish. You will train staff, document solutions, and deliver excellent customer service across campus IT support teams.

In this role you will work with OTS developers to improve end-user experiences, manage tickets, and contribute to standard setting and process improvements within the IT department.

Qualifications

• Experience troubleshooting AV, PC, and server technologies.
• Ability to explain technical topics to non-technical users.
• Strong customer service orientation and communication skills.

Responsibilities

• Act as lead for elevated issues and mitigate complex problems in PC Desktop/AV areas.
• Collaborate with OTS developers to improve end-user experience.
• Research products, manage vendor engagements, and control material budgets.
• Consult with customers to diagnose and implement practical solutions.
• Maintain updated knowledge of PC Desktop/AV systems as SME.
• Develop improvements to enhance team performance and service quality.
• Manage personal work tickets and departmental queue.
• May manage projects within or across teams.

Skills

Windows OS

Mac OS

Customer service

Technical communication

Problem solving

Tools

AV systems

PC/Desktop hardware

Networking basics

Job description

Job ID

45469

Location

LSC-Magnolia Center

Full/Part Time

Full-Time

Regular/Temporary

Regular

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

One LSC Philosophy

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For®

Lone Star College System is proud to be recognized as a Great Colleges to Work For® institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-Magnolia Center

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

The Lone Star College-Magnolia Center is a state-of-the-art, full-service satellite center for higher education in Southwest Montgomery and Southeast Waller counties. It offers students the opportunity to complete associate degrees for university transfer and pursue workforce certifications in HVAC and Emergency Medical Services (EMS).

The address is 1280 Escondido Drive, Magnolia, TX 77354. All applicants must reside in Texas.

Job Description

Purpose and Scope:

The Advanced Technology Specialist troubleshoots and resolves technical issues on audio/visual, PC, and server technologies. Coordinates vendor-led audio/visual projects from inception to completion. Provides technical training and documentation of audio/visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users. The Advanced Technology Specialist supports management by maintaining adherence to standards and policies, documenting and analyzing data, and keeping records, and acting as an expert in software, hardware and troubleshooting issues and requests. In this role, it is very important to deliver effective communication with technical and non-technical personnel within and across organizations.

Essential Job Functions:

1. Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
2. Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings
3. Researches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
4. Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
5. Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area
6. Develops improvements and innovations to enhance team's performance
7. Manages personal work tickets as well as the departmental queue
8. May manage projects, either intra-OTS or with customers
9. Responsible for other reasonable related duties as assigned

Knowledge, Skills, and Abilities:

• Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
• Background of strong customer service orientation
• Highly skilled at explaining technical subjects to non- technical as well as technical customers
• Has expertise in principles and concepts underlying an area of IT
• Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
• Has an in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)
• Must have basic knowledge of project management
• Demonstrated ability to address complex problems or situations
• Ability to represent and promote the team's mission and goals across teams, processes, and departments, as needed. Knows when support from outside the team is needed to help move forward and acts accordingly
• Ability to write and present reports and/or proposals that persuade or communicate important messages
• Ability to understand and interpret other viewpoints and assimilates them, as appropriate, into new or revised work processes and products
• Demonstrated ability to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unit
• Ability to make decisions guided by IT and the College's precedents and objectives
• Ability to makes decisions and recommendations on issues affecting projects and a client base
• Ability to work with management, which helps create standards for a team and assist in establishing methods of