Advanced Technology Specialist

Lone Star College; Decker Prairie (TX); In loco; USD 53.000 - 61.000; Tempo pieno

Descrizione del lavoro

Lone Star College is seeking an Advanced Technology Specialist to troubleshoot and resolve audio/visual, PC, and server issues, coordinating vendor-led projects from start to finish. The role includes training, documentation, and delivering excellent customer service to users across campus.

Responsibilities include collaboration with OTS developers, maintaining knowledge of AV/PC systems, and contributing to budget management while aligning with the College’s mission and standards.

Competenze

• Associate degree and minimum 4 years of related work experience.
• Experience directly working with clients, demonstrating strong communication skills.
• CompTIA A+ Certification or equivalent; Microsoft 365 Fundamentals.
• Experience with Microsoft Intune and management of endpoints.

Mansioni

• Lead and resolve escalated issues in PC/Desktop and AV areas.
• Collaborate with developers to improve end-user experience.
• Manage budgets for materials aligned with mission objectives.
• Consult with customers to diagnose and implement solutions.
• Maintain SMEs on PC/Desktop/AV systems and document processes.
• Develop improvements to enhance team performance.
• Manage personal work tickets and departmental queue.
• Possibly manage intra-OTS projects.

Conoscenze

Customer service

Communication

Problem solving

Team collaboration

Documentation/report writing

Formazione

Associate degree

Bachelor’s degree (preferred)

CompTIA A+ Certification

Microsoft 365 Certified: Fundamentals

Strumenti

Windows

Mac OS

Microsoft Intune

Crestron technologies

AV/PC/server diagnostics

Descrizione del lavoro

Commitment to Mission

At Lone Star College System, every employee contributes to ourmission of providing transformational educational opportunitiesthat help individuals get from where they are to where they want tobe. Guided by our vision to lead higher education throughhigh-quality, affordable, and innovative learning opportunities,employees are expected to exemplify professionalism, integrity,accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent anduniform customer service, providing consistent information, anduniformly helping every student regardless of physical location,modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategicgoals:

1. Opportunity through financial resilience
2. Leading in academic excellence
3. Strength in culture and talent development
4. Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a GreatColleges to Work For institution by The Chronicle of HigherEducation. This recognition reflects our commitment to creatingan organizational culture where employees are valued, supported,and empowered.

Campus Marketing Statement

Lone Star College-Magnolia Center

With 100,000 students and counting, Lone Star College Systemprovides transformational educational opportunities that helpindividuals get from where they are to where they want to be. Thetwo-year institution is training tomorrow's workforce today,offering more than 200 degrees and certification programs thatempower students to take the next step.

Lone Star College System has eight main campuses and more than 20locations in the Houston area. Learn more at LoneStar.edu.

The Lone Star College-Magnolia Center is a state-of-the-art,full-service satellite center for higher education in SouthwestMontgomery and Southeast Waller counties. It offers students theopportunity to complete associate degrees for university transferand pursue workforce certifications in HVAC and Emergency MedicalServices (EMS).

The address is 1280 Escondido Drive, Magnolia, TX 77354. Allapplicants must reside in Texas.

Job Description

Purpose and Scope

The Advanced Technology Specialist troubleshoots and resolves technical issues on audio/visual, PC, and server technologies. Coordinates vendor-led audio/visual projects from inception to completion. Provides technical training and documentation of audio/visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users. The Advanced Technology Specialist supports management by maintaining adherence to standards and policies, documenting and analyzing data, and keeping records, and acting as an expert in software, hardware and troubleshooting issues and requests. In this role, it is very important to deliver effective communication with technical and non-technical personnel within and across organizations.

Essential Job Functions

1. Acts as lead and handles disagreements, conflicts, and unexpected problems in ways that maximize team effectiveness for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
2. Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings
3. Researches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
4. Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
5. Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area
6. Develops improvements and innovations to enhance team's performance
7. Managing personal work tickets as well as the departmental queue
8. May manage projects, either intra-OTS or with customers
9. Responsible for other reasonable related duties as assigned

Knowledge, Skills, and Abilities

• Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
• Background of strong customer service orientation
• Highly skilled at explaining technical subjects to non-technical as well as technical customers
• Has expertise in principles and concepts underlying an area of IT
• Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
• Has an in-depth understanding of the different aspects of the College's purpose and operations (academic; research; administrative)
• Must have basic knowledge of project management
• Demonstrated ability to address complex problems or situations
• Ability to represent and promote the team's mission and goals across teams, processes, and departments, as needed. Knows when support from outside the team is needed to help move forward and acts accordingly
• Ability to write and present reports and/or proposals that persuade or communicate important messages
• Ability to understand and interpret other viewpoints and assimilates them, as appropriate, into new or revised work processes and products
• Demonstrated ability to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unit
• Ability to make decisions guided by IT and the College's precedents and objectives
• Ability to make decisions and recommendations on issues affecting projects and a client base
• Ability to work with management, which helps create standards for a team and assist in establishing methods of accountability for the completion of assignments and tasks
• Flexibility and discretion in negotiations with customers and/or colleagues
• Ability to seek opportunities and sets some goals for own development
• Ability to follow team and OTS procedures, but regularly evaluates those procedures. Typically directs the work of others. Prioritizes project work
• Ability to anticipate consequences of actions and prepares for potential problems or opportunities that are not obvious (e.g., are not part of the standard practice in the field)
• Ability to set goals for others that support short-term team goals. May establish long term goals for others

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule & Conditions

• Equipment used includes, PC workstation running on a LAN in Microsoft Windows and Mac environments, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed both indoors in a climate-controlled office environment and outside in non-climate controlled areas
• May regularly travel to different LSC locations
• May be fully reassigned to other LSC locations if necessary
• May need to work weekends and outside of core business hours if necessary

Required Qualifications

• Associate degree and a minimum of 4 years of experience, or an equivalent combination of education and experience
• Experience working directly with clients, demonstrating strong communication and interpersonal skills
• One additional year of relevant work experience may substitute for each required certification
• CompTIA A+ Certification or industry-recognized equivalent
• Microsoft 365 Certified: Fundamentals

Preferred Qualifications

• Bachelor's degree
• At least 7 years of related professional experience
• Practical experience and specialized training in one or more IT domains (e.g., PC, Mac), supported by a college degree, technical credentials, or equivalent work experience
• Advanced expertise in hardware troubleshooting and repair
• ITIL Foundations certification or industry-recognized equivalent
• CompTIA Project+ certification or industry-recognized equivalent
• Hands-on experience managing and troubleshooting endpoints using Microsoft Intune
• Hands-on experience troubleshooting and supporting Microsoft 365 services and applications
• HP Self Maintainer certification
• LSC-Academy
• Crestron Certified Programmer
• InfoComm/AVIXA Certified Technology Specialist (CTS) ' General, Design, and Installation specializations
• Apple Certified Support Professional (ACSP)
• JAMF Certified Technician and JAMF Certified Administrator
• AV-related professional certification

Salary

Hiring salary range is $53,245 to $61,232.

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Level of degree completed including date earned.
5. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.