Senior IT Automation & Support Engineer

Swoogo; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Swoogo is seeking an experienced IT operations specialist who partners with teams to automate routine tasks and keep humans in the loop for complex requests. You’ll own Google Workspace, Okta, 1Password, and Slack administration while shaping AI-assisted support workflows to speed up responses.

You’ll implement endpoint management with Jamf/Intune, manage email hygiene, and collaborate with Security & Compliance on access reviews and incident triage.

Qualifications

• 5+ years in IT support/systems or similar roles.
• Deep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration.
• Experience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets.
• A track record of building automation or self-serve tooling that improves employee IT experience.
• The judgment to know when automation is the right answer and when a person needs a person — and the writing/communication skills to make interactions feel personal, even the automated ones.
• Comfort owning ambiguous, cross-functional problems without a lot of hand-holding.

Responsibilities

• Own IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration — provisioning, deprovisioning, access reviews, MFA/SSO troubleshooting, and the inevitable "I got a new phone and can’t log in" tickets
• Build and maintain AI-assisted support workflows to auto-resolve common requests, with intelligent triage/routing, and self-serve flows
• Administer our AI tooling stack (Claude Enterprise, MCP connectors, and similar) for the whole company: seat provisioning, connector troubleshooting, usage monitoring, and being the calm voice in Slack when a third-party outage isn't actually us
• Manage endpoint devices via MDM (Jamf for Mac, Intune for Windows) — patching, security baseline enforcement, hardware lifecycle (replacements, loaners, offboarding pickups), and diagnosing the weird stuff
• Administer Google Groups/distro lists and email hygiene — access requests, safe-sender/allowlist changes, and a first line of defense on phishing reports
• Support onboarding and offboarding automation so new hires have working accounts on day one and departing employees are fully, cleanly deprovisioned
• Partner with Security & Compliance on access reviews, basic incident triage, and making sure "fast" and "correct" aren't in tension

Skills

Google Workspace

Okta Admin

1Password Admin

Slack Administration

MDM (Jamf/Intune)

Automation tooling

Incident triage

Communication skills

Cross-functional collaboration

Tools

Claude Enterprise

MCP connectors

Vanta (compliance)

Job description

Swoogo is seeking an experienced IT operations specialist who partners with teams to automate routine tasks and keep humans in the loop for complex requests. You’ll own Google Workspace, Okta, 1Password, and Slack administration while shaping AI-assisted support workflows to speed up responses.

You’ll implement endpoint management with Jamf/Intune, manage email hygiene, and collaborate with Security & Compliance on access reviews and incident triage.