Senior IT Associate - Nonprofit, Hybrid DC, Growth

Leadership Conference Education Fund; Washington (District of Columbia); Híbrido; USD 84.000 - 103.000; Jornada completa

Descripción de la vacante

The Leadership Conference Education Fund in Washington, DC is seeking a Sr. IT Associate to provide Tier 1 and 2 support to staff, manage user accounts, AD, and onboarding, and help maintain network and office systems.

Reporting to the Director of IT, this role is an individual contributor within a unionized environment and requires strong problem solving, communication, and a commitment to nonprofit work.

Formación

• 5+ years IT experience required; nonprofit experience preferred.
• Experience supporting IT systems and services; proficiency with Microsoft applications and online services (Google, Zoom).
• Ability to learn and use new software, services, and systems quickly.
• Strong written and verbal communication skills; attention to detail.

Responsabilidades

• Resolve IT support tickets in a timely manner; escalate complex issues as needed.
• Research, test, and train staff on software features and functionalities.
• Monitor IT inventory, update user accounts and hardware, schedule meetings and training.
• Maintain website-related portals and coordinate updates with departments.
• Lead select project initiatives for system implementations and upgrades.
• Coordinate IT onboarding/offboarding; manage AD and intranet records.
• Perform other duties as necessary.

Conocimientos

IT Support

Microsoft apps

Google Suite

Educación

Bachelor’s degree / IT cert

Herramientas

Active Directory (AD)

Descripción del empleo

The Leadership Conference Education Fund in Washington, DC is seeking a Sr. IT Associate to provide Tier 1 and 2 support to staff, manage user accounts, AD, and onboarding, and help maintain network and office systems.

Reporting to the Director of IT, this role is an individual contributor within a unionized environment and requires strong problem solving, communication, and a commitment to nonprofit work.