Sr. IT Associate

The Leadership Conference on Civil and Human Rights; Washington (District of Columbia); Hybrid; USD 84,000 - 103,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Transit benefits

Professional development assistance

Employee Assistance Program

Job summary

The Leadership Conference on Civil and Human Rights is seeking a Senior Information Technology Associate to join the IT Department. You will provide Tier 1 and Tier 2 support to staff across systems, assist with installations, updates, and maintenance, and help improve technology processes and user experience.

The role is an individual contributor within a unionized environment with a hybrid in-office policy, requiring collaboration with multiple departments and ongoing security/documentation

Qualifications

• Minimum five years IT experience; nonprofit experience preferred.
• Bachelor’s degree, technical associate’s degree, IT certification, or equivalent combination required.
• Experience with IT systems/services; proficiency in Microsoft applications and other online services (Google, Zoom).
• Ability to learn new software, services, and systems quickly and proactively.

Responsibilities

• Resolve IT support tickets in a timely manner.
• Research, test, and document new software features; create training materials for staff.
• Monitor IT inventory; manage expenses; update user accounts and hardware.
• Maintain website portals and coordinate updates with departments.
• Lead project initiatives for system implementations and upgrades.

Skills

IT support

Troubleshooting

Written & verbal communication

Self-motivation

Education

Bachelor’s degree or IT certification

Tools

Microsoft 365

Google Workspace

Zoom

Active Directory

Job description

SENIOR INFORMATION TECHNOLOGY (IT) ASSOCIATE

About

About The Leadership Conference on Civil and Human Rights:

The Leadership Conference on Civil and Human Rights, a 501(c)(4) organization, is the premier coalition of more than 240 national organizations that promotes and protects civil and human rights in America. The Leadership Conference has coordinated federal strategy and action, including national lobbying and regulatory efforts on behalf of every major civil rights law since 1957.

To learn more about The Leadership Conference, please visit www.civilrights.org .

The Leadership Conference Education Fund

, a 501(c)(3) organization, builds public will for federal civil rights policies that promote and protect civil and human rights in the US. Founded in 1969 as the education and research arm of The Leadership Conference, the Education Fund’s campaigns empower people and advocates to push for progressive change in the US.

To learn more about the Education Fund, please visit www.leadershipconferenceedfund.org .

The Opportunity

The Leadership Conference is seeking a Sr. IT Associate to join our Information Technology Department, reporting to the Director, IT. The ideal candidate will have experience providing Tier 1 and Tier 2 technical support to all staff across multiple systems, services, and tools.

This position is an individual contributor and is a part of the collective bargaining unit.

Candidate Profile

In this role, the Sr. IT Associate is responsible for advising staff and troubleshooting computer systems, software, email, web browsers, etc. The Sr. IT Associate also assists with hardware and software installations, system updates, and routine maintenance to ensure optimal performance and reliability. This role also provides technical support and guidance to staff, maintains IT security and documentation, and identifies opportunities to improve technology processes and the user experience.

• Resolve IT support tickets in a timely manner, escalating complex or unresolved issues as necessary.
• Research, t rack, and test new software features and functionalities, as well as produce materials to help train staff using various software and services.
• Monitor IT inventory, maintain departmental expense reports, update user accounts and hardware, and schedule meetings and training.
• Maintain website-related portals and coordinate with relevant departments to implement necessary updates and changes.
• Conduct select project management initiatives for system implementation and upgrades.
• Coordinate IT onboarding and offboarding processes, lead new-hire IT orientation, and maintain accurate and up-to-date Active Directory (AD) and intranet records.
• Perform other duties as necessary and related.

In Addition, Strong Candidates Will Offer

• A minimum of five (5) years of IT experience is required, and experience in nonprofits is preferred.
• A bachelor’s degree , technical associate’s degree, IT certification, or equivalent combination of education and experience is required.
• Experience using and supporting IT systems and services, including proficiency in Microsoft applications and other online services, e.g., Google, Zoom.
• Ability to learn and use new software, services, and systems efficiently and proactively.
• A broad understanding of computer systems and networks, including cloud services and infrastructure, will be highly beneficial.
• Ability to balance multiple tasks, manage a complex workload, and organize time efficiently.
• Keen attention to detail.
• Strong written and verbal skills.
• Self-motivation and tenacity in identifying and solving technical problems are highly preferred.
• A passion for the work and mission of the organization.

The above statements are intended to describe the general nature and level of the work being performed by the people assigned. This posting is not an exhaustive list of all duties, responsibilities, and requirements. The Leadership Conference reserves the right to amend duties, responsibilities, and requirements as necessary to meet organizational needs.

Compensation & Benefits

Our most valuable resource is the people who make up The Leadership Conference. Regardless of your position at The Leadership Conference, your efforts will impact meaningful work that positively affects individuals and communities nationwide.

The target salary range for this position is $84,058 - $103,328.

The range provided is the minimum and maximum salary. The Leadership Conference, in good faith, believes that at the time of this posting, it is willing to pay the advertised salary for the position. Exact compensation is commensurate with experience and reflects internal comparisons.

Salaries are just one component of The Leadership Conference’s total compensation package. The Leadership Conference is committed to supporting our staff’s physical, emotional, and financial well-being through a robust benefits package for you, eligible dependents, and domestic partners. It includes generous paid time off, including fifteen (15) federal holidays, as well as biweekly organization-specific holidays, medical, dental, and vision insurance, and transit benefits. You’ll also have access to professional development assistance and an Employee Assistance Program.

The Leadership Conference has formally recognized a collective bargaining agreement (CBA) with the Office and Professional Employees International Union (OPEIU) Local 2 - AFL-CIO. The Leadership Conference and the Union, guided by a CBA, work together in good faith and are motivated by a shared history and commitment to this organization.

In-Office Work Policy

The Leadership Conference has implemented a hybrid In-Office Work Policy in three phases. As of September 1, 2025, the first phase requires staff members to work in person from the office at least 2 days per month. As of January 1, 2026, the second phase requires staff members to work in person from the office at least 1 day per week or 4 days per month. The final phase begins on April 1, 2026; staff members will be required to work in person from the office at least 2 days per week or 8 days per month.

All positions are subject to the In-Office Work Policy summarized above. (A more detailed description of the policy – to include how in-office workdays are to be scheduled – is available upon request from People & Culture.)

Please note that staff members are exempt from working in person if they have received medical accommodation or if their position is designated as temporarily or permanently remote.

Our Commitment to an Inclusive Workplace

The Leadership Conference is an equal opportunity employer. All qualified candidates will receive consideration without regard to race/ethnicity; color; religion; national origin; citizenship or immigration status, subject to the obligation to comply with any applicable requirements of federal immigration law; sex (including pregnancy, termination of pregnancy, false pregnancy, lactation, childbirth or related medical conditions, breastfeeding, reproductive health decisions, sexual orientation, transgender status, gender identity, gender expression, intersex traits and other sex characteristics, and sex stereotypes); age; marital status; personal appearance (including size and weight); family responsibilities; political affiliation; disability; matriculation; genetic information; veteran status; credit information; housing status; socioeconomic status; source of income; criminal legal involvement, unless for a legitimate business reason that is permitted under applicable law; union membership or activities; status as a victim or family member of a victim of domestic violence, sexual offense, or stalking; and any other status protected under federal, state, or local law.