Senior IT Support & Systems Specialist (Hybrid)

The Leadership Conference on Civil and Human Rights; Washington (District of Columbia); Hybrid; USD 84,000 - 103,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Transit benefits

Professional development assistance

Employee Assistance Program

Job summary

The Leadership Conference on Civil and Human Rights is seeking a Senior Information Technology Associate to join the IT Department. You will provide Tier 1 and Tier 2 support to staff across systems, assist with installations, updates, and maintenance, and help improve technology processes and user experience.

The role is an individual contributor within a unionized environment with a hybrid in-office policy, requiring collaboration with multiple departments and ongoing security/documentation

Qualifications

• Minimum five years IT experience; nonprofit experience preferred.
• Bachelor’s degree, technical associate’s degree, IT certification, or equivalent combination required.
• Experience with IT systems/services; proficiency in Microsoft applications and other online services (Google, Zoom).
• Ability to learn new software, services, and systems quickly and proactively.

Responsibilities

• Resolve IT support tickets in a timely manner.
• Research, test, and document new software features; create training materials for staff.
• Monitor IT inventory; manage expenses; update user accounts and hardware.
• Maintain website portals and coordinate updates with departments.
• Lead project initiatives for system implementations and upgrades.

Skills

IT support

Troubleshooting

Written & verbal communication

Self-motivation

Education

Bachelor’s degree or IT certification

Tools

Microsoft 365

Google Workspace

Zoom

Active Directory

Job description

The Leadership Conference on Civil and Human Rights is seeking a Senior Information Technology Associate to join the IT Department. You will provide Tier 1 and Tier 2 support to staff across systems, assist with installations, updates, and maintenance, and help improve technology processes and user experience.

The role is an individual contributor within a unionized environment with a hybrid in-office policy, requiring collaboration with multiple departments and ongoing security/documentation