Hybrid IT Associate: Mission-Driven Tech Support

Civil Rights; Washington; Hybrid; USD 84,000 - 103,000; Full time

Job summary

The Leadership Conference on Civil and Human Rights is seeking a Sr. IT Associate to join the Information Technology Department in Washington, DC. The role focuses on Tier 1/2 support, system updates, and onboarding/offboarding processes with active directory management.

Ideal candidates have 5+ years of IT experience, nonprofit exposure, and a relevant degree or IT certification. The position offers a hybrid in-office policy and a competitive salary range.

Qualifications

• Five (5) years of IT experience required.
• Experience with nonprofits preferred.
• Bachelor’s degree, technical associate’s degree, IT certification, or equivalent combination required.
• Experience using and supporting IT systems and services, including proficiency in Microsoft applications and other online services (Google, Zoom).
• Ability to learn and use new software, services, and systems efficiently.
• Broad understanding of computer systems and networks, including cloud services and infrastructure.
• Ability to balance multiple tasks and manage a complex workload.

Responsibilities

• Resolve IT support tickets promptly; escalate when needed.
• Research, test, and document software features and train staff.
• Monitor IT inventory, maintain expense reports, update user accounts and hardware; schedule meetings.
• Maintain website-related portals; coordinate updates with departments.
• Lead select project management initiatives for system implementation and upgrades.
• Coordinate IT onboarding/offboarding; lead new-hire IT orientation; maintain AD and intranet records.
• Perform other duties as necessary.

Skills

5+ years IT experience

Nonprofit experience

Microsoft applications

Google

Zoom

Active Directory

Education

Bachelor’s/technical degree/IT cert

Job description

The Leadership Conference on Civil and Human Rights is seeking a Sr. IT Associate to join the Information Technology Department in Washington, DC. The role focuses on Tier 1/2 support, system updates, and onboarding/offboarding processes with active directory management.

Ideal candidates have 5+ years of IT experience, nonprofit exposure, and a relevant degree or IT certification. The position offers a hybrid in-office policy and a competitive salary range.