IT Senior Analyst

National Bank of Canada; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with employer matching

Tuition reimbursement

Flexible PTO

Flexible PTO

Tuition reimbursement

Parental leave

Wellness fund

Disability insurance

Life Insurance

Job summary

A leading bank in New York is seeking an IT Senior Analyst to provide advanced technical support to financial market employees. The role involves troubleshooting IT-related issues, collaborating with IT teams, and maintaining compliance. Ideal candidates have a bachelor's degree and extensive experience in end user support, particularly with financial applications. Competitive benefits include medical insurance, retirement plans, and flexible PTO.

Qualifications

• 4-6 years of end user support experience at level 2.
• Hands-on experience with desktops, laptops, and peripherals.
• Knowledge of French is an asset.
• Proven problem-solving skills for complex technical issues from diverse sources.
• Hands-on experience with support and maintenance of desktops, laptops, printers, peripherals, and software (Citrix, MS Office, financial programs).
• Advanced knowledge of Microsoft Windows 10/11, Office 365, Active Directory, Azure AD, SCCM, Exchange, and Intune.
• Experience with trading applications (Bloomberg, BrokerTec, MarketAxess, ICAP, BGC, FIS, etc.) or financial market support, and familiarity with Citrix, VMware, Cisco Phone System, IPC, and Identity Access Management (IAM).
• Knowledge of French is an asset

Responsibilities

• Provide advanced technical support to resolve IT issues.
• Collaborate with IT teams to support technology rollouts.
• Document all incidents in the ITSM ticketing system.
• Troubleshoot and resolve complex technical problems, implementing mitigation and contingency plans as needed.
• Document all incidents in the ITSM ticketing system (ServiceNow), including detailed descriptions of interventions and solutions.
• Support users in utilizing collaboration tools, such as Office 365 applications, and proactively suggest innovative ways to improve productivity.
• Assess and recommend improvements for new technology implementations, participating in analyses to identify and resolve potential issues within the Financial Markets/Trading ecosystem.
• Participate in regulatory audits, project analysis, and maintain compliance by helping to create and update documentation, ensuring data integrity and system stability.

Skills

End user support experience

Problem-solving skills

Excellent communication

Technical knowledge of financial applications

Prioritization

Education

Bachelor’s degree or equivalent

Tools

Microsoft Windows 10/11

Office 365

Citrix

Bloomberg

Azure AD

SCCM

Exchange

Intune

VMware

Job description

Overview

Join to apply for the IT Senior Analyst role at National Bank of Canada.

A career as a Senior IT Analyst at National Bank means being part of a specialized user environment management team that provides advanced technical services and on-site support to Financial Markets and Trading employees as well as branch employees located remotely. You will promote the growth of these sectors in line with their business objectives by analyzing and understanding their needs. This is a regular full-time position located in New York, NY. Schedule: Full-time with rotating on/call support after hours/weekends.

Your job

• Be the on-site point of contact for all the IT-related issues encountered by onsite and remote users and provide advanced end-to-end technical support to resolve simple and complex computer issues
• Collaborate with IT teams to promptly resolve issues and support technology rollouts
• Follow up with users and business partners to ensure needs are met and provide guidance on optimizing solutions and processes
• Troubleshoot and resolve complex technical problems, implementing mitigation and contingency plans as needed
• Document all incidents in the ITSM ticketing system (ServiceNow), including detailed descriptions of interventions and solutions
• Support users in utilizing collaboration tools, such as Office 365 applications, and proactively suggest innovative ways to improve productivity
• Assess and recommend improvements for new technology implementations, participating in analyses to identify and resolve potential issues within the Financial Markets/Trading ecosystem
• Participate in regulatory audits, project analysis, and maintain compliance by helping to create and update documentation, ensuring data integrity and system stability

Your team

The IT and Operations sector is made up of more than 5500 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. You will work alongside the Desktop Support Analysts and deliver customer-focused support to all financial market employees onsite at our New York Office and support staff working remotely. You’ll report to the Senior Manager of IT Support.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, coaching, and mentoring support are always available.

Prerequisites

• Bachelor’s or another degree with 4-6 years of end user support experience at level 2
• Strong leadership skills and ability to prioritize tasks in a fast-paced environment
• Excellent communication abilities, including explaining technical concepts in plain language
• Proven problem-solving skills for complex technical issues from diverse sources
• Hands-on experience with support and maintenance of desktops, laptops, printers, peripherals, and software (Citrix, MS Office, financial programs)
• Advanced knowledge of Microsoft Windows 10/11, Office 365, Active Directory, Azure AD, SCCM, Exchange, and Intune
• Experience with trading applications (Bloomberg, BrokerTec, MarketAxess, ICAP, BGC, FIS, etc.) or financial market support, and familiarity with Citrix, VMware, Cisco Phone System, IPC, and Identity Access Management (IAM)
• Knowledge of French is an asset

Your benefits

• Medical, dental, vision insurance
• 401(k) retirement plan participation with employer matching contribution
• Flexible spending accounts for healthcare and dependent care
• Employee and Family Assistance Program
• Flexible PTO and company paid holidays
• Tuition reimbursement
• Paid parental leave
• Wellness fund
• Short and Long Term Disability
• Basic and Buy-Up Life Insurance
• And more

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!