Investment IT End-User Support Analyst

Fidelity TalentSource; Boston (MA); On-site; USD 34,440 - 41,328; Full time

Job summary

A leading financial services firm in Boston is seeking an Investment Support Analyst to provide dedicated support services to its trading professionals. This role involves troubleshooting IT issues, supporting collaboration tools, and ensuring efficient technology usage. Candidates should have experience in an enterprise setting, strong communication skills, and a focus on customer service. The hourly pay is between $25.00 and $30.00, varying based on experience and responsibilities.

Qualifications

• 2+ years in an enterprise environment.
• Experience in troubleshooting MacOS and iOS.
• Ability to work independently.

Responsibilities

• Provide IT support for Fidelity’s trading professionals.
• Troubleshoot desktops and virtual devices.
• Support multimedia and video conferencing

Skills

Customer service skills

Troubleshooting Windows 10

Communication skills

Ability to work in a team

Education

Associates degree in Computer Science

Tools

Office 365

Citrix environment

Job description

A leading financial services firm in Boston is seeking an Investment Support Analyst to provide dedicated support services to its trading professionals. This role involves troubleshooting IT issues, supporting collaboration tools, and ensuring efficient technology usage. Candidates should have experience in an enterprise setting, strong communication skills, and a focus on customer service. The hourly pay is between $25.00 and $30.00, varying based on experience and responsibilities.