IT Analyst — Security & User Support

Quontic; New York (NY); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision, & Life Insurance

Financial Wellness Planning & Coaching

Paid Parental Leave

Generous Paid Time Off

401K Match

Job summary

A digital community bank in New York seeks an IT Analyst to provide on-site technical support and first-level security assistance. The role involves resolving technical issues related to systems, guiding users on security practices, and ensuring excellent customer service. Candidates should have an Associate's degree in IT or equivalent experience, along with strong analytical and problem-solving skills. Benefits include a competitive salary between $55,000 and $70,000, along with comprehensive health and financial wellness support.

Qualifications

• Understanding of IT systems and infrastructure.
• Knowledge of best practices in IT administration and system security.
• Experience with IT security and compliance standards.
• Ability to adapt to changing priorities in a high-volume environment.
• Strong attention to detail.

Responsibilities

• Identify, diagnose, and resolve technical issues related to systems.
• Support software and hardware installation and updates.
• Respond to technical support requests from employees.
• Document and implement standard operating procedures for IT support.
• Educate users on safe practices including phishing awareness.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Organizational skills

Education

Associate's degree in IT or equivalent

High school diploma plus two years experience

Job description

A digital community bank in New York seeks an IT Analyst to provide on-site technical support and first-level security assistance. The role involves resolving technical issues related to systems, guiding users on security practices, and ensuring excellent customer service. Candidates should have an Associate's degree in IT or equivalent experience, along with strong analytical and problem-solving skills. Benefits include a competitive salary between $55,000 and $70,000, along with comprehensive health and financial wellness support.