Senior IT Administrator – OCC Tech Lead (Transit)

Transdev North America, Inc.; New Carrollton (MD); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Vacation: 2 weeks minimum

Sick days: 5 days

Holidays: 12 days (8 standard, 4 float

401(k) retirement plan

Medical, dental & vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America, Inc. seeks a Lead IT Administrator to provide advanced technical support, systems administration, and day-to-day leadership for OCC IT services.

Reporting to the IT Manager, this role leads desktop support staff, coordinates technology initiatives, and ensures secure, reliable operations for mission-critical transit systems. The position collaborates with WMATA IT and cybersecurity teams, vendors, and operations leadership to meet security, contractual, and organizational

Qualifications

• Provides advanced Tier 2/Tier 3 technical support for hardware, software, applications, connectivity, and other technology issues.
• Administers Active Directory users, groups, permissions, access controls, onboarding, transfers, and offboarding.
• Supports Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.

Responsibilities

• Maintain and troubleshoot VPN, remote-access, Windows desktop, network, and telecom technologies.
• Serve as escalation resource for complex issues and coordinate resolutions with IT Manager and vendors.
• Provide administration and support for transit and operational apps like Trapeze, PASS, CMS, and ServiceNow.

Skills

Active Directory

Microsoft 365

VPN/Remote access

Windows desktop

Troubleshooting

Escalation management

Leadership

Tools

Trapeze

PASS

ServiceNow

CMS

Exchange Online

SharePoint

Teams

OneDrive

Job description

Transdev North America, Inc. seeks a Lead IT Administrator to provide advanced technical support, systems administration, and day-to-day leadership for OCC IT services.

Reporting to the IT Manager, this role leads desktop support staff, coordinates technology initiatives, and ensures secure, reliable operations for mission-critical transit systems. The position collaborates with WMATA IT and cybersecurity teams, vendors, and operations leadership to meet security, contractual, and organizational