Lead IT Administrator

Transdev North America, Inc.; New Carrollton (MD); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

Vacation: 2 weeks minimum

Sick days: 5 days

Holidays: 12 days (8 standard, 4 float

401(k) retirement plan

Medical, dental & vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America, Inc. seeks a Lead IT Administrator to provide advanced technical support, systems administration, and day-to-day leadership for OCC IT services.

Reporting to the IT Manager, this role leads desktop support staff, coordinates technology initiatives, and ensures secure, reliable operations for mission-critical transit systems. The position collaborates with WMATA IT and cybersecurity teams, vendors, and operations leadership to meet security, contractual, and organizational

Qualifications

• Provides advanced Tier 2/Tier 3 technical support for hardware, software, applications, connectivity, and other technology issues.
• Administers Active Directory users, groups, permissions, access controls, onboarding, transfers, and offboarding.
• Supports Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.

Responsibilities

• Maintain and troubleshoot VPN, remote-access, Windows desktop, network, and telecom technologies.
• Serve as escalation resource for complex issues and coordinate resolutions with IT Manager and vendors.
• Provide administration and support for transit and operational apps like Trapeze, PASS, CMS, and ServiceNow.

Skills

Active Directory

Microsoft 365

VPN/Remote access

Windows desktop

Troubleshooting

Escalation management

Leadership

Tools

Trapeze

PASS

ServiceNow

CMS

Exchange Online

SharePoint

Teams

OneDrive

Job description

The Lead IT Administrator provides advanced technical support, systems administration, and day-to-day leadership for information technology services supporting the MetroAccess Operations Control Center (OCC). Reporting to the IT Manager, this position serves as a senior technical resource responsible for supporting reliable and secure technology operations, resolving complex technical issues, coordinating technology initiatives, and providing supervision and technical direction to Desktop Support Technician(s).

The Lead IT Administrator works closely with the IT Manager, WMATA IT and cybersecurity teams, corporate IT, vendors, and operational leadership to support mission-critical transit technology and ensure compliance with organizational, contractual, and security requirements.

Transdev Is Proud To Offer

Competitive compensation package of minimum $56,000 – maximum 69,000

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities

• Provide advanced Tier 2/Tier 3 technical support for hardware, software, applications, connectivity, and other technology issues.
• Administer Active Directory users, groups, permissions, access controls, and user onboarding, transfers, and offboarding.
• Support Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.
• Maintain and troubleshoot VPN, remote-access, Windows desktop, network, and telecommunications technologies.
• Serve as an escalation resource for complex technical issues and coordinate resolution with the IT Manager, WMATA IT, corporate IT, and vendors.
• Provide advanced administration and support for Trapeze, PASS, customer management systems (CMS), ServiceNow, and other transit and operational applications.
• Support OCC workstations, dispatch systems, communication platforms, mobile devices, and other mission-critical technology.
• Assist with system upgrades, integrations, testing, deployments, and implementation of new technology.
• Monitor technology performance and coordinate rapid response to incidents to minimize operational disruption and system downtime.
• Participate in after-hours, weekend, remote, and emergency technical support as operational needs require.

IT Operations, Security, and Asset Management

• Oversee deployment, configuration, maintenance, and lifecycle replacement of desktops, laptops, mobile devices, and peripheral equipment.
• Maintain accurate hardware, software, licensing, asset inventory, and chain-of-custody records for Transdev- and WMATA-issued equipment.
• Support cybersecurity requirements, audits, user awareness initiatives, and compliance with organizational, contractual, and WMATA technology standards.
• Maintain technical documentation, procedures, system records, user guides, and other IT support resources.
• Assist with disaster recovery, business continuity, remote-work capabilities, and technology-related operational planning.

Leadership and Collaboration

• Provide day-to-day supervision, technical direction, coaching, and training to Desktop Support Technician(s) and assigned IT support staff.
• Assign and prioritize technical support activities and monitor incidents, service requests, and escalations to promote timely resolution.
• Assist the IT Manager with staff development, workload planning, technology projects, reporting, and identification of operational improvements.
• Collaborate with WMATA IT, cybersecurity teams, corporate IT, vendors, contractors, and department leadership to address technology needs and resolve technical issues.
• Support technology-related employee training and provide guidance to users regarding systems and applications.
• Serve as a senior technical resource and provide continuity of IT operations in support of the IT Manager.
• Research and recommend technology solutions and process improvements that enhance OCC reliability, security, efficiency, and user support.
• Lead or coordinate assigned technology projects, upgrades, deployments, and special initiatives.
• Perform additional responsibilities as assigned to support OCC technology and operational needs.

Physical Requirements

Combination of office and field work in transit facilities, maintenance shops, terminals, stations, and operational environments.

May require travel between facilities and operational sites.

May be required to respond to emergencies, accidents, and incidents outside normal business hours.

Occasional lifting, standing, walking, and exposure to varying weather conditions.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• successfully pass a pre-employment drug screen.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Herefor CA Employee Privacy Policy.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.