Senior iSOC Alarm Dispatcher & Real-Time Coordinator

Interface Security Systems LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1

3 weeks paid vacation

10 days paid sick time

Shift differential

Bonus up to $1000 monthly

Monthly Attendance Bonus up to $3000/年

Job summary

Interface Systems LLC is seeking a Level 3 iSOC Coordinator to manage real-time incidents, using two-way audio/video systems to verify alarms, intervene during events, and coordinate with customers and emergency services.

The role emphasizes rapid decision-making, clear communication with sites and personnel, and ongoing documentation of all interactions. On-site office location with a 24/7 operations center and comprehensive benefits.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism.

Responsibilities

• Perform remote security checks/virtual tours of customer locations and observe for vulnerabilities.
• Conduct virtual security escorts to safeguard customers during business opening/closing or upon request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Respond to alarm signals, verify their validity, and notify emergency personnel as needed.
• Manage live audio interactions during alarm events and de-escalate when possible.
• Document all interactions and generate detailed incident reports.

Skills

Customer service experience

Strong communication

MS Office

Dispatch background

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems LLC is seeking a Level 3 iSOC Coordinator to manage real-time incidents, using two-way audio/video systems to verify alarms, intervene during events, and coordinate with customers and emergency services.

The role emphasizes rapid decision-making, clear communication with sites and personnel, and ongoing documentation of all interactions. On-site office location with a 24/7 operations center and comprehensive benefits.