Senior Investigation Specialist - Fraud Risk & Compliance

Amazon Inc.; India (PA); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Amazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.

Key responsibilities include identifying fraud patterns, investigating suspicious activity, enforcing policy guidelines, documenting actions, achieving productivity targets, and collaborating with business teams. Some travel or weekend hours may be required.

Qualifications

• Excellent written and spoken English, ability to compose concise and accurate responses.
• Demonstrated ability to work independently and make complex investigation decisions with little guidance.
• Excellent problem solving skills and attention to detail.
• Ability to manage risk through analysis of patterns and trends.
• Strong customer handling and conflict resolution skills, with focus on quality and experience.

Responsabilités

• Identify and help minimize risk posed by fraud patterns and trends.
• Investigate suspicious activity and behaviour that could pose a risk to Amazon, customers, or merchants.
• Investigate complex cases and deep dive when necessary.
• Maintain site quality by enforcing Amazon's Policy Guidelines.
• Document actions taken and escalate as needed to ensure resolution.
• Achieve weekly productivity and quality standards for investigations.
• Be prepared to work Saturdays and/or Sundays as needed.
• Communicate via email and telephone with sellers and customers to inform risk-based decisions.
• Collaborate with business teams on special projects and assignments.

Connaissances

Excellent English communication

Independent investigator

Attention to detail

Problem solving

Customer focus

Outils

Microsoft Office

Excel

Description du poste

Amazon is looking for a Senior Investigation Specialist, to evaluate high-risk transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience.

Key responsibilities include identifying fraud patterns, investigating suspicious activity, enforcing policy guidelines, documenting actions, achieving productivity targets, and collaborating with business teams. Some travel or weekend hours may be required.