Investigation Specialist [DN], KYC

DeKalb County Economic Development Corporation; DeKalb (IL); On-site; USD 28,000 - 33,000; Full time

Job summary

DeKalb County Economic Development Corporation in DeKalb, IL, is seeking a temporary 6-month investigator for Amazon-related risk assessment. The role requires evaluating transactions, communicating with buyers and merchants, and enforcing policy guidelines to safeguard customer experience and site quality.

The position operates on rotating shifts to accommodate Amazon’s 7-day opening hours; training will precede shift assignment, and flexibility is required. Contact [e-mail] for details.

Responsibilities

• Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer’s, or merchants.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and partner with appropriate business teams as necessary.
• Consistently achieve/exceed weekly productivity and quality standards.

Job description

WE OFFER A 6-MONTHS TEMPORARY CONTRACT Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.

We’re looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.

The team's schedule is organized in shifts and weekends to accommodate Amazon´s opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.

Key job responsibilities

• Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customer’s, or merchants.
• Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
• Consistently achieve/exceed weekly productivity and quality standards.

2179 Sycamore Road, Unit #102 DeKalb, IL 60115

Ph: 815.895.2711

[e-mail]