Fraud & Loss Prevention Investigator (Remote)

Amazon Inc.; Phoenix (AZ); Remote; USD 26,000 - 37,000; Full time

Job summary

Amazon is seeking a Loss Prevention professional to manage fraud investigations and customer-risk escalations in a fast-paced environment.

You will work with Security Operations and Legal teams to reduce fraudulent activity, de-escalate sensitive situations, and protect customers and company interests. The role emphasizes careful attention to detail and professional handling of confidential matters.

Qualifications

• 1+ years of customer service experience.
• Experience with fraud and risk detection.
• Verbal and written communication for executive level leaders.
• Experience collaborating in a remote environment.
• Proficiency with Microsoft Office products.

Responsibilities

• Monitor and review customer communications and interactions with Customer Service teams.
• Conduct in-depth investigations related to fraud, including reviewing and processing claims.
• Identify, document, and escalate suspected fraudulent activity.
• Collaborate with team members in a remote environment and partner with internal teams to evaluate and improve processes.
• Contribute to a positive, customer-focused culture that ensures exceptional customer experiences.

Skills

Customer service

Fraud/risk detection

Executive communication

Remote collaboration

Microsoft Office

Tools

Microsoft Office

Job description

Amazon is seeking a Loss Prevention professional to manage fraud investigations and customer-risk escalations in a fast-paced environment.

You will work with Security Operations and Legal teams to reduce fraudulent activity, de-escalate sensitive situations, and protect customers and company interests. The role emphasizes careful attention to detail and professional handling of confidential matters.