Identity & Fraud Investigator I

Amazon Inc.; Atlanta (GA); Sur place; USD 22 000 - 39 000; Plein temps

Résumé du poste

Amazon.com Services LLC in Atlanta, GA is seeking an Investigation Specialist I to assist with identity verification and fraud mitigation for carriers within a growing team. The role requires data-driven problem solving and collaboration with stakeholders to build trust and address escalations.

The candidate will analyze data, perform ad hoc reporting with SQL/Excel, and pursue systemic improvements while meeting weekly targets.

Qualifications

• Experience with Microsoft Office products and applications.
• 1+ years of customer service experience.
• Experience in fraud/risk investigations.
• Experience working on identity verification/fraud detection processes.

Responsabilités

• Provide data analysis & conduct investigations.
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends.
• Consistently achieve weekly targets and quality standards for investigations.
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.
• Understand the business impact of the trends and make decisions that make sense based on available data.
• Knowledge to systematically escape problems or variance in the information and data to the relevant owners and teams.
• Experience to follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.
• Participate in ad-hoc projects and assignments as necessary.

Connaissances

Customer service

Fraud/risk investigations

Outils

SQL

Excel

Access

Description du poste

Amazon.com Services LLC in Atlanta, GA is seeking an Investigation Specialist I to assist with identity verification and fraud mitigation for carriers within a growing team. The role requires data-driven problem solving and collaboration with stakeholders to build trust and address escalations.

The candidate will analyze data, perform ad hoc reporting with SQL/Excel, and pursue systemic improvements while meeting weekly targets.