Fraud & Abuse Risk Investigator

Amazon Inc.; Redmond (WA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Redmond is seeking a Risk Analyst for the Leo Fraud and Abuse team to protect customers and scale risk management. You will bridge operations, engineering, and business stakeholders to investigate complex fraud cases and define new abuse scenarios.

You will work on edge cases, provide feedback on tooling, and help design detection models and enforcement rules, while adhering to SOPs and driving measurable impact across the fraud program.

Qualifications

• 3+ years of compliance program management or equivalent experience.
• 3+ years of program requirements definition and data and metrics leveraging to drive improvements.
• Bachelor's degree or equivalent.
• Experience handling confidential information.
• Experience with research and investigation skills or equivalent.

Responsibilities

• Investigate and adjudicate complex fraud and abuse cases across Account, Identity, Payment Fraud, and Abuse vectors using associated investigation tooling.
• Apply sound judgment and navigate high-risk decisions where outcomes directly impact customer trust, financial exposure, and enforcement integrity.
• Adhere closely to established Standard Operating Procedures (SOPs) while constantly questioning assumptions, suggesting improvements, and following up on implementation of those enhancements.
• Collaborate with the Fraud and Abuse product team to deep-dive on escalations and complex edge cases requiring nuanced investigation.
• Provide ongoing feedback to product and engineering stakeholders on tooling gaps, workflow friction points, and opportunities for automation or process simplification.
• Proactively ideate, design, and document new fraud and abuse scenarios based on investigation insights, industry trends, and adversarial thinking to strengthen detection models and enforcement rules.
• Identify gaps in current detection systems, investigation strategies, and enforcement workflows, and recommend enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders.
• Drive innovation in fraud detection and investigation methodologies - challenging the status quo and bringing fresh, creative approaches to problem solving.

Skills

Compliance program management

Program requirements & data metrics

Investigation skills

Confidential information handling

Program/project management

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Job description

Amazon in Redmond is seeking a Risk Analyst for the Leo Fraud and Abuse team to protect customers and scale risk management. You will bridge operations, engineering, and business stakeholders to investigate complex fraud cases and define new abuse scenarios.

You will work on edge cases, provide feedback on tooling, and help design detection models and enforcement rules, while adhering to SOPs and driving measurable impact across the fraud program.