Investigation Specialist I , Amazon Relay

Amazon; Atlanta (GA); On-site; USD 22,000 - 39,000; Full time

Job summary

Amazon.com Services LLC in Atlanta, GA is seeking an Investigation Specialist I to assist with identity verification and fraud mitigation for carriers within a growing team. The role requires data-driven problem solving and collaboration with stakeholders to build trust and address escalations.

The candidate will analyze data, perform ad hoc reporting with SQL/Excel, and pursue systemic improvements while meeting weekly targets.

Qualifications

• Experience with Microsoft Office products and applications.
• 1+ years of customer service experience.
• Experience in fraud/risk investigations.
• Experience working on identity verification/fraud detection processes.

Responsibilities

• Provide data analysis & conduct investigations.
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends.
• Consistently achieve weekly targets and quality standards for investigations.
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.
• Understand the business impact of the trends and make decisions that make sense based on available data.
• Knowledge to systematically escape problems or variance in the information and data to the relevant owners and teams.
• Experience to follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.
• Participate in ad-hoc projects and assignments as necessary.

Skills

Customer service

Fraud/risk investigations

Tools

SQL

Excel

Access

Job description

Amazon is seeking a Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

Amazon is seeking a Investigation Specialist I to assist with identity verification and fraud mitigation of carriers. This is an exciting opportunity to join a new team in a huge growth area for Amazon.

Amazon is looking for a Investigation Specialist I that has a background in transportation, financial risk, risk management or data driven problem resolution skills. In this role the Investigation Specialist I will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Specialist I will be responsible for a wide range of duties related to identity verification.

Key job responsibilities

• Provide data analysis & conduct investigations
• Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
• Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve weekly targets and quality standards for investigations
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
• Understand the business impact of the trends and make decisions that make sense based on available data
• Knowledge to systematically escape problems or variance in the information and data to the relevant owners and teams
• Experience to follow through on the resolutions to ensure they are delivered
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• Written and verbal communication experience, as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
• Define SOPs, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure
• Extract data independently through SQL queries, dashboards and use them to back up the problem statements/ proposals

About The Team

Middle Mile Transportation Technology moves millions of packages across Amazon's network daily — Relay Program Excellence (RPE) ensures those systems stay protected. We sit at the intersection of product and operations, building programs that close gaps where automation hasn't yet reached. Our program managers, analysts, and investigators deliver rapid-cycle investigation and analytics that safeguard our stakeholders globally.

Basic Qualifications

• Experience with Microsoft Office products and applications
• 1+ years of customer service experience
• Experience in fraud/risk investigations

Preferred Qualifications

• Experience working on identity verification/fraud detection processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, GA, Atlanta - 16.05 - 28.07 USD hourly

Company - Amazon.com Services LLC

Job ID: A10585510