Ecommerce Risk Investigator

Amazon; Indiana; On-site; USD 60,000 - 90,000; Full time

Job summary

Amazon is seeking a SEPO Investigator to join the Shopping Experience Protection Operations team. You will support the investigation and elimination of online ecommerce risk, working in a fast-paced, customer-driven environment.

The role requires strong judgment, analytical skills, and the ability to communicate with management, risk analysts, engineers, and partners. Prior payments or ecommerce experience is a plus.

Qualifications

• 1+ years of customer service experience.
• Fluent in English (speaking, writing, reading).
• Experience with Microsoft Office.
• Able to work flexible shifts, including weekends, nights, holidays.
• Experience in payments or e-commerce.

Responsibilities

• Investigate and eliminate online ecommerce risk.
• Authenticate customers and complex transactions with high accuracy.
• Communicate with management, risk analysts, engineers, and partners.

Skills

Customer service experience

English fluency

Microsoft Office

Flexible schedule

Payments / e-commerce

Job description

Amazon is seeking a SEPO Investigator to join the Shopping Experience Protection Operations team. You will support the investigation and elimination of online ecommerce risk, working in a fast-paced, customer-driven environment.

The role requires strong judgment, analytical skills, and the ability to communicate with management, risk analysts, engineers, and partners. Prior payments or ecommerce experience is a plus.