Senior Interventional Radiology Scheduler (Hybrid)

massgeneralbrigham; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham is seeking a Patient Registration/Scheduling Specialist for the Interventional Radiology department. You will handle patient registrations, scheduling, and data entry, ensuring accurate information across hospital systems and HIPAA-compliant privacy.

Candidates should have 2–3 years in a medical office setting, be proficient with Epic, and deliver high-quality customer service in a fast-paced environment. Onsite with hybrid after training, 40 hours weekly.

Qualifications

• 2-3 years of medical office, hospital, clinic experience.
• Epic experience is required.
• 2-3 years of customer service in a call center environment.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Document demographic, medical, financial, and referral information into computer systems.
• Answer phones, triage calls, and relay messages professionally.
• Provide basic information and instructions to patients about the practice and hospitals.
• Ensure medical records are available to providers prior to appointments.
• Transcribe calls, referrals, and scheduling details across systems.
• Deliver excellent customer service to internal and external customers; support communication and service recovery as needed.
• Schedule referrals and radiology orders to meet BWH expectations.

Skills

Customer service

Communication

Data entry

Microsoft Outlook

Excel

Teamwork

Education

High School Diploma

Tools

Epic

Job description

Mass General Brigham is seeking a Patient Registration/Scheduling Specialist for the Interventional Radiology department. You will handle patient registrations, scheduling, and data entry, ensuring accurate information across hospital systems and HIPAA-compliant privacy.

Candidates should have 2–3 years in a medical office setting, be proficient with Epic, and deliver high-quality customer service in a fast-paced environment. Onsite with hybrid after training, 40 hours weekly.