Interventional Radiology Senior Scheduler

massgeneralbrigham; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham is seeking a Patient Registration/Scheduling Specialist for the Interventional Radiology department. You will handle patient registrations, scheduling, and data entry, ensuring accurate information across hospital systems and HIPAA-compliant privacy.

Candidates should have 2–3 years in a medical office setting, be proficient with Epic, and deliver high-quality customer service in a fast-paced environment. Onsite with hybrid after training, 40 hours weekly.

Qualifications

• 2-3 years of medical office, hospital, clinic experience.
• Epic experience is required.
• 2-3 years of customer service in a call center environment.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Document demographic, medical, financial, and referral information into computer systems.
• Answer phones, triage calls, and relay messages professionally.
• Provide basic information and instructions to patients about the practice and hospitals.
• Ensure medical records are available to providers prior to appointments.
• Transcribe calls, referrals, and scheduling details across systems.
• Deliver excellent customer service to internal and external customers; support communication and service recovery as needed.
• Schedule referrals and radiology orders to meet BWH expectations.

Skills

Customer service

Communication

Data entry

Microsoft Outlook

Excel

Teamwork

Education

High School Diploma

Tools

Epic

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration and scheduling processes, which may involve more complex cases. Ensures that patients, referring providers, and other customers receive timely, efficient, and high-quality service.

Essential Functions:

• Coordinates registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment.
• Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.
• Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
• Obtains all patient information required by the providers prior to an appointment. Ensures that medical records are available to all healthcare providers.
• Completely and accurately transcribes call, referral and scheduling information in multiple systems.
• Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
• Works to ensure all the BWH expectations are met by scheduling referral appointments and radiology orders.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Medical office/healthcare experience:

2-3 years of related work experience in a medical office, hospital, clinic, physician practice, or comparable healthcare setting required.

Epic experience:

2-3 years of hands-on experience using Epic in a healthcare environment required.

Customer service experience:

2-3 years of customer service work

• Experience must specifically include working in a contact center or call center environment.
• Experience should demonstrate skills such as: Handling a high volume of inbound and/or outbound calls Assisting customers, patients, or clients
• Resolving questions, concerns, or service issues Documenting interactions accurately Navigating multiple systems while assisting callers Maintaining professionalism and service standards

Knowledge, Skills and Abilities

• Excellent customer service skills.
• Basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
• Strong communication, interpersonal, and team skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Requires the ability to translate the request of the patient or referring office into the appropriate action - appointment scheduling or cancelling, message to the provider, update insurance or demographic information - using the tools and protocols available.
• Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

Additional Job Details (if applicable)

Department: BWH Interventional Radiology

Schedule: Monday - Friday | 4 days week 10 hour days from 6:30 am- 5:00 pm | onsite | hybrid after 90 days of training

Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type

Hybrid

Work Location

45 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$20.84 - $29.79/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determini