Senior Internal Communications Strategist

Mountain America Credit Union; Sandy (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

Mountain America Credit Union is seeking a Communications Strategist to develop internal communication strategy aligned with stakeholders’ objectives and audience needs. You will maintain editorial calendars, oversee end-to-end project execution, publish content, and provide performance insights.

The role requires eight years of strategic communications management with data analysis, and preferred certifications (PMP/CSM).

Qualifications

• Minimum of eight years of strategic communications management, including data analysis

Responsibilities

• Develops strategic communication plans for internal initiatives to promote organizational understanding and successful business outcomes
• Creates and maintains editorial calendars, and channel strategies
• Researches, reports industry trends, and expertly recommends communication strategies
• Maintains content strategy forecast in collaboration with with all the teams within the marketing and communications team, Knowledge Management, and business stakeholders
• Partners to develop and implement the strategy for the Organizational Communications Playbook (channel and style guide)
• Owns communication channel strategy, including creation of personas and user stories
• Partner to define requirements for communications templates and standards for stakeholder use to automate work
• Helps to establish critical path, milestones, delivery dates for communication projects and reviews stakeholder deliverables to ensure they meet acceptance criteria and align with business focus
• Leads campaign discoveries, kickoff meetings, prepares communication plans and creative briefs
• Owns and leads communications focus groups and adjusts strategies accordingly
• Facilitates campaign debrief meetings to gather lessons learned, provide campaign performance data, and establish best practices for future campaigns
• Manages content and engagement analytics throughout campaigns and systems to assess communication performance and adjust strategy and systems as necessary
• Develops and applies a metric system and benchmarking for output of the Organizational Communications, including formalizing standard operating procedures
• Collaborates with all the Marketing and Communications team to ensure they understand communication strategies and stakeholder expectations
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability) and Regulation
• Performs other duties as assigned

Skills

Strategic communications

Content strategy

Project management

Stakeholder engagement

Analytical skills

Education

Bachelor's degree in communications, marketing, English or business

Master's degree preferred

Tools

Workfront

Microsoft Office

Job description

Mountain America Credit Union is seeking a Communications Strategist to develop internal communication strategy aligned with stakeholders’ objectives and audience needs. You will maintain editorial calendars, oversee end-to-end project execution, publish content, and provide performance insights.

The role requires eight years of strategic communications management with data analysis, and preferred certifications (PMP/CSM).