Internal Communications Strategist

Navy Federal Credit Union; Pensacola (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Navy Federal Credit Union is seeking an experienced communications professional to develop, deliver and measure internal messaging across multiple channels for Learning & Talent Development. You will collaborate with cross-functional partners, manage calendars, and translate data into insights to optimize engagement.

The role emphasizes reporting and analytics using AEM, Adobe Analytics and Power BI, with a focus on timely execution and impactful content for employees across locations, including

Qualifications

• Minimum of 2+ years of experience in communications, marketing or related field.
• Basic understanding of business and operating environment.
• Proficient in drafting promotional campaign content, internal announcements, newsletters, and intranet content.
• Ability to collaborate cross-functionally with other departments.
• Understanding of employee engagement strategies.
• Experience using internal communication platforms (SharePoint, Slack, Yammer), and AEM, Adobe Analytics and PowerBI.
• Demonstrated experience creating actionable reporting and analytics for communication efforts.
• Ability to manage multiple projects with tight deadlines.
• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or related field or the equivalent combination of training, education and experience.

Responsibilities

• Create, deliver, and measure internal communications supporting Learning & Talent Development (LTD) efforts that align with business objectives and engage employees.
• Support LTD initiatives by contributing to strategic, audience-focused content development and execution that creates awareness and participation.
• Assist in developing communication strategies for small to medium-scale initiatives and organizational priorities.
• Align messaging with business objectives and employee engagement goals.
• Draft and deliver clear, engaging content across internal channels (intranet, email, digital signage).
• Write professional documents using compelling language tailored to specific audiences and tone of voice.
• Gather information to support the drafting, distribution, and measurement of communication tactics.
• Manage communication timelines and editorial calendars to ensure timely execution.
• Support project planning by reviewing timelines and using content management systems and tracking tools.
• Contribute to change communications and employee engagement initiatives.
• Coordinate logistics and resources for communication campaigns and internal events.
• Assist in collecting and analyzing feedback and communication metrics to inform strategy.
• Develop foundational skills in data analysis and measurement to improve communication effectiveness.
• Translate complex business challenges into clear, audience-focused messaging.
• Collaborate with team members to identify resources needed for communication projects.
• Conduct assignments of small scope and complexity under supervision, while building autonomy and influence.
• May perform other duties as assigned

Skills

Content drafting

Cross-functional collab

Internal platforms

Power BI experience

Adobe Analytics

AEM

Education

Bachelor's degree or equivalent

Tools

SharePoint

Slack

Yammer

AEM

Job description

Navy Federal Credit Union is seeking an experienced communications professional to develop, deliver and measure internal messaging across multiple channels for Learning & Talent Development. You will collaborate with cross-functional partners, manage calendars, and translate data into insights to optimize engagement.

The role emphasizes reporting and analytics using AEM, Adobe Analytics and Power BI, with a focus on timely execution and impactful content for employees across locations, including