Senior Internal Communications Lead, People Success | Remote

Jackalope Digital LLC; Northern (KY); Hybrid; USD 206,000 - 242,000; Full time

Job summary

Coinbase is seeking a strategic, motivated Internal Communications leader to partner with the People Success team. With a new Chief People Officer, you will shape how this vision reaches every employee through clear, timely, and compelling communications.

You will advise senior leaders, own internal communications for the People Success Team, and build scalable processes that measure impact across the company using data and AI-enabled workflows.

Qualifications

• 10+ years in internal communications, strategic communications, change communications, or product marketing, with proven experience advising C-suite or VP-level leaders on complex, high-stakes messaging.
• Proven track record producing executive-level content that drove measurable engagement or adoption outcomes, with strong writing, editing, and narrative development skills.
• Executive presence and interpersonal effectiveness, with the confidence to push back, influence decisions, and build trust quickly with senior leaders.
• Demonstrated ability to manage a broad portfolio of concurrent initiatives across multiple senior stakeholders while maintaining a coordinated, clear communications strategy.
• Experience building scalable communications processes, systems, and measurement frameworks from scratch.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

• Serve as dedicated Internal Communications partner to the People Success team, owning communications strategy for People programs and company-wide rollouts with a business-first, product marketing orientation.
• Advise the CPO and senior People leaders on high-stakes moments, including org changes, policy shifts, leadership transitions, and other high-stakes announcements, crafting messaging that is clear, human, and builds trust
• Own internal communications for the People Success Team itself, including monthly town halls, leadership communications, and other resources that build team awareness, alignment, and culture.
• Write and edit range of content, including CPO comms, town hall scripts, company announcements, and FAQs, translating People programming into clear value propositions for Coinbase leaders and employees.
• Build scalable communications infrastructure, including editorial calendars, playbooks, measurement frameworks, and rhythms that support a growing People organization.
• Coordinate with broader Internal Communications team and cross-functional partners to ensure People messaging is well-timed and aligned with the company narrative.
• Build mature communications infrastructure and use data, employee insights, and AI-enabled workflows to measure impact, scale work, and continuously improve

Skills

Internal communications

Strategic communications

Executive messaging

C-suite advisory

Change communications

Product marketing

Writing/editing

Narrative development

Stakeholder management

AI-enabled workflows

Job description

Coinbase is seeking a strategic, motivated Internal Communications leader to partner with the People Success team. With a new Chief People Officer, you will shape how this vision reaches every employee through clear, timely, and compelling communications.

You will advise senior leaders, own internal communications for the People Success Team, and build scalable processes that measure impact across the company using data and AI-enabled workflows.