Senior Internal Communications Lead — AI-Driven, Remote-First

Coinbase; Boston (MA); Hybrid; USD 171,000 - 201,000; Full time

Job summary

Coinbase is seeking an experienced Internal Communications professional to partner with executive leaders and shape our employee experience in an AI-native company. The role reports to the Director of Internal Communications and drives best-in-class internal communications across a globally distributed workforce.

You will own complex plans, advise leaders, support events, and build AI-enabled workflows to scale communications.

Qualifications

• 7+ years in internal, external, or corporate communications or a writing-intensive role.
• Excellent written and verbal communication with clarity and brevity.
• Experience partnering with leaders and cross-functional stakeholders to influence.
• Experience with generative AI tools and copilots, with human oversight.
• Resilient and level-headed in face of organizational change and remote work.
• Strong organizational skills to manage multiple workstreams and crypto fluency.
• Proactive, with ability to generate and implement ideas quickly.
• Ability to balance speed and quality and focus on what matters most.

Responsibilities

• Own complex communications plans, from strategy to analysis.
• Advise leaders on mission, strategy, and culture; align with teams.
• Support team-wide and company-wide events; prepare materials.
• Identify opportunities and build AI-enabled workflows to scale communications.
• Measure effectiveness with data and experiments to drive improvements.
• Partner with teams to coordinate proactive and reactive communications during change.

Skills

Internal communications

Written communication

Stakeholder influence

Generative AI usage

Remote team coordination

Organizational planning

Crypto fluency

Proactive ideation

Job description

Coinbase is seeking an experienced Internal Communications professional to partner with executive leaders and shape our employee experience in an AI-native company. The role reports to the Director of Internal Communications and drives best-in-class internal communications across a globally distributed workforce.

You will own complex plans, advise leaders, support events, and build AI-enabled workflows to scale communications.