Senior Intermodal Accounts Growth Lead

NFI Industries; Los Angeles (CA); Sur place; USD 79 000 - 105 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Résumé du poste

NFI Industries in Los Angeles is seeking a Senior Customer Account Manager to drive strategic growth, optimize operations, and deepen long-term relationships across Intermodal customers.

You will manage key accounts, lead business reviews, and coordinate with operations, sales, and finance to meet profitability targets while expanding service usage. A strong background in intermodal logistics and CRM tools is essential.

Qualifications

• Bachelor's degree preferred.
• Minimum 5 years in Intermodal, logistics operations, or account management.
• Proficiency in TMS and CRM systems (HubSpot preferred), MS Office (Word, Excel, PowerPoint), and internal pricing tools.
• Strong understanding of DOT regulations, Hours of Service, and claims processes.
• Excellent verbal and written communication, presentation, and negotiation skills; strong conflict resolution and relationship-building ability.
• Demonstrated ability to manage multiple accounts, analyze performance, and translate insights into actionable strategies.
• Commitment to continuous learning and development in line with customer and business needs.
• Ability to work a flexible schedule based on shipment volume and customer needs.
• Travel may be required for customer meetings, site visits, or leadership events.

Responsabilités

• Manage key customer accounts, ensuring alignment between customer expectations and NFI operational performance.
• Drive organic revenue and margin growth through opportunity identification, solution development, and cross-selling of NFI services (Intermodal, Dedicated, Warehousing, etc.).
• Deliver high quality customer experience through consistent communication, KPI execution, and proactive problem resolution.
• Create and maintain account-specific business plans, utilizing CRM and internal tools to track pipeline activity, performance metrics, and growth initiatives.
• Lead customer business reviews, presenting KPI dashboards, quarterly scorecards, and strategic insights to customers and internal stakeholders.
• Manage rate and service negotiations across FTL, LTL, and Intermodal modes, leveraging market data and pricing tools to competitively position NFI.
• Develop and oversee SOPs for each account to ensure service consistency, accurate billing, and adherence to customer requirements.
• Partner closely with operations, sales, and finance teams to ensure customer commitments are met and profitability targets are achieved.
• Proactively identify risks, bottlenecks, or service gaps and collaborate across departments to maintain performance standards.
• Provide insight and support for RFPs, pricing requests, and customer onboarding initiatives.
• Maintain awareness of market trends, capacity shifts, and lane pricing to anticipate customer needs and protect margin integrity.
• Use internal and industry tools to identify process enhancements, drive efficiency, and share best practices across the team.
• Model NFI's culture of accountability, collaboration, and customer-first execution demonstrating a "whatever it takes" mindset to support customers and peers.

Connaissances

Communication

Negotiation

Relationship building

Performance analysis

Time flexibility

Travel readiness

Formation

Bachelor's degree preferred

Outils

TMS

CRM systems

HubSpot

MS Office

Pricing tools

Description du poste

NFI Industries in Los Angeles is seeking a Senior Customer Account Manager to drive strategic growth, optimize operations, and deepen long-term relationships across Intermodal customers.

You will manage key accounts, lead business reviews, and coordinate with operations, sales, and finance to meet profitability targets while expanding service usage. A strong background in intermodal logistics and CRM tools is essential.